Welcome to the North American Subaru Impreza Owners Club Thursday March 28, 2024
Home Forums Images WikiNASIOC Products Store Modifications Upgrade Garage
NASIOC
Go Back   NASIOC > NASIOC Reviews > Vendor Reviews

Welcome to NASIOC - The world's largest online community for Subaru enthusiasts!
Welcome to the NASIOC.com Subaru forum.

You are currently viewing our forum as a guest, which gives you limited access to view most discussions and access our other features. By joining our community, free of charge, you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is free, fast and simple, so please join our community today!

If you have any problems with the registration process or your account login, please contact us.







* As an Amazon Associate I earn from qualifying purchases. 
* Registered users of the site do not see these ads. 
Reply
 
Thread Tools Display Modes
Old 09-29-2020, 12:17 PM   #1
cachedrive
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 449152
Join Date: Jun 2016
Chapter/Region: South East
Location: Orlando, FL
Vehicle:
04 WRX Wagon
WRB

Default RallySportDirect Just Stopped all Customer Service

I recently did acquire a used WRX and decided I wanted to get some quality parts and everyone seemed to recommend RallySportDirect.com. They looked about as decent as any other site so I got about $2000 worth of parts for my wagon. I ended getting a open box used HKS BOV which I paid $300+ for and my Invidia Q300 exhaust hanger was broken in the box (filmed the unboxing as I heard it and new something was wrong)

I contacted RSD and they had a voice msg saying they've stopped taking phone calls M-W due to being super busy. Chat was not available.
I waited until TH where I call and they've changed their msg to say they are no longer taking phone calls at all and they hope we understand. You can stills end an email into the blackhole and never get a response but I am just really upset.
I lost about $1000 with them and you literally have no way to contact them except email. I can't find the ****tiest vendor on eBay who has customer service like this. I've made a claim with my Amex tied to my PayPal but really wanted to share my 1st time / last time experience with this "reputable" vendor.

Had my tuner who discovered the BOV was used or open box return and missing some orings and parts contact them via email as well. He too until today has not heard anything back from them. We both sent very professional / patient messages asking for help with radio silence from their end.
* Registered users of the site do not see these ads.
cachedrive is offline   Reply With Quote
Sponsored Links
* Registered users of the site do not see these ads.
Old 09-29-2020, 02:13 PM   #2
T-37
Scooby Specialist
Member Sales Rating: (5)
 
Member#: 175624
Join Date: Mar 2008
Chapter/Region: MWSOC
Location: Wichita, KS
Vehicle:
0304 WRX WRX
SY WRB

Default

Hopefully this is just a hiccup due to COVID, but that doesn't sound good at all. Hopefully they can get this resolved. I've bought many times from them in the past and never had any issue, but that definitely gives me pause going forward.
T-37 is offline   Reply With Quote
Old 10-02-2020, 02:31 PM   #3
Arcanum_STI
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 511103
Join Date: Jan 2020
Chapter/Region: MWSOC
Location: SE Michigan
Vehicle:
2021 WRX STI
Black

Default

Quote:
Originally Posted by T-37 View Post
Hopefully this is just a hiccup due to COVID, but that doesn't sound good at all. Hopefully they can get this resolved. I've bought many times from them in the past and never had any issue, but that definitely gives me pause going forward.

Same here I purchased my Catback system from RSD last December & was happy with the service & product.
Arcanum_STI is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

All times are GMT -4. The time now is 07:42 PM.


Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Powered by Searchlight © 2024 Axivo Inc.
Copyright ©1999 - 2019, North American Subaru Impreza Owners Club, Inc.

As an Amazon Associate I earn from qualifying purchases.

When you click on links to various merchants on this site and make a purchase, this can result in this site earning a commission
Affiliate programs and affiliations include, but are not limited to, the eBay Partner Network.