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Old 11-02-2020, 02:20 PM   #1
LumiLily
Scooby Newbie
 
Member#: 519876
Join Date: Nov 2020
Location: Pacific Northwest
Vehicle:
2018 WRX

Default Proprietary SOA Reports??

So I have a question.
Has anyone had any catastrophic failures of the FA20DIT platform within the 3 year 36k warranty?
If so, has anyone had any issues with SOA covering the repairs? I will keep the thread updated once and if this gains any traction.
I currently have a 2018 Chassis in my garage with a denial of warranty on a Engine replacement direct from SOA.
With a reply from SOA saying the determination and investigation is "proprietary and internal" and they cannot provide me with documentation justifying their determination. AKA what did i do that caused a failure.
100 percent up to date on maintenance with receipts provided at their request.
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Old 11-05-2020, 10:05 AM   #2
kos
Scooby Specialist
 
Member#: 118334
Join Date: Jun 2006
Chapter/Region: SWIC
Location: IT'SOKIFYOUDON'TGETIT!
Vehicle:
2006 Red GDA-F
2005 Aspen White GDA-E

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Is the vehicle modified at all in any way shape or form?
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Old 11-05-2020, 10:20 AM   #3
LumiLily
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Member#: 519876
Join Date: Nov 2020
Location: Pacific Northwest
Vehicle:
2018 WRX

Default

No sir. Well, yes it has a Cat Back.
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Old 11-06-2020, 11:46 PM   #4
DrD
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Member#: 22412
Join Date: Aug 2002
Chapter/Region: SWIC
Location: Albuquerque, NM
Vehicle:
2024 Legacy Sport

Default

That is really odd - the dealership doing the evaluation didn't say anything in terms of what was wrong with the engine? Generally, warranty denial is due to them concluding it was abuse (be that modifications, racing at the track, whatever - something outside of what they consider normal use) - this is what Subaru considers "not covered"
Quote:
Maintenance and Adjustment Services; Normal Deterioration
These warranties do not cover the cost of parts or labor involved in performing any normal maintenance services. There is also no coverage for normal deterioration or fading of paint, soft trim, cosmetic and appearance items.

Damage or Malfunction Due to Improper Repair or Unauthorized Parts
These warranties do not cover any part which malfunctions, fails or is damaged due to any unauthorized alteration or modification made to the vehicle such as the removal of parts or the installation of parts, equipment or accessories or improper repairs or adjustments not approved or recommended by SOA.

Damage or Malfunction Due to Abuse, Neglect, Accident or Fire
These warranties do not cover any part which malfunctions, fails or is damaged due to objects striking the vehicle, road hazards, whether on or off the road, accident, fire, neglect, abuse or any other cause beyond the control of SOA.

Damage Caused by a Non-Covered, Unauthorized Part
These warranties do not cover damage to a covered component directly caused by the failure of a non-covered part, accessory or occurrence of event.

Damage Caused Due to Use of Vehicle in Competitive Events
These warranties do not cover damage to any component that is the result of operating the vehicle in any competition or racing event.

Damage or Malfunctions Due to Lack of Maintenance or Failure to Follow Instructions
These warranties do not cover any part which malfunctions, fails or is damaged due to a failure to follow the operating instructions set forth in the Owner’s Manual (e.g., failure to use proper fuel) or a failure to follow the Schedule of Recommended Inspection and Maintenance Services set forth in this Booklet.

Vehicles Ineligible for Warranty Coverage
The vehicle is not eligible for warranty coverage if the vehicle identification number is altered or cannot be read; if the vehicle has been declared a total loss or sold for salvage purposes; if the vehicle has been dismantled, destroyed or changed in such a manner that constitutes a material alteration of its original construction; if the odometer mileage has been changed so that mileage cannot be readily determined.

Damage Caused by a Non-Covered Part
These warranties do not cover damage to a covered component directly caused by the failure of a non-covered part or occurrence of event.

Commercial Use
These warranties do not cover any part which malfunctions, fails or is damaged due to commercial use of the vehicle, unless this exclusion is expressly waived in writing by SOA.
A cat-back isn't going to void the warranty, but a turboback might, racing at autocross events or at a drag strip/track, and so on could also be something they might choose to deny coverage over. Weird that they won't say what the issue is.
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Old 11-10-2020, 06:46 PM   #5
jason02wrx
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Member#: 222893
Join Date: Sep 2009
Chapter/Region: NESIC
Location: Revere, MA
Vehicle:
2016 WRX DGM Limited
2002 WRB/2012 SWP Hatch

Default

Are you sure it hasn’t been tuned? What’s the last flash count on the last two inspection reports?

Subaru knows something and they don’t want to say it because that would reveal their ability to detect it. Kinda like our intel agencies play.

Did you post something online that shows abuse or modifications?

If it is in fact unmolested 100% contact an attorney who specializes in contract and warranty law.
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Old 11-15-2020, 11:31 PM   #6
garjones
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Member#: 520312
Join Date: Nov 2020
Default

Quote:
Originally Posted by LumiLily View Post
So I have a question.
Has anyone had any catastrophic failures of the FA20DIT platform within the 3 year 36k warranty?
If so, has anyone had any issues with SOA covering the repairs? I will keep the thread updated once and if this gains any traction.
I currently have a 2018 Chassis in my garage with a denial of warranty on a Engine replacement direct from SOA.
With a reply from SOA saying the determination and investigation is "proprietary and internal" and they cannot provide me with documentation justifying their determination. AKA what did i do that caused a failure.
100 percent up to date on maintenance with receipts provided at their request.
I have a friend with a 15 wrx cvt, and about 20k miles in (this was while the car was 100% stock) he was on the tail of the dragon and his turbo went out, then a year later his cvt over heated. Had almost no issues getting it fixed under warranty.
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