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01-28-2014, 06:28 AM | #376 | |
Scooby Guru
Member#: 131347
Join Date: Nov 2006
Chapter/Region:
MAIC
Location: Richmond Va
Vehicle:2007 Legacy 2.5i SE |
Quote:
You are part of the reason why honest people are getting the shaft.
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Last edited by blackfang; 01-28-2014 at 06:38 AM. |
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01-28-2014, 05:20 PM | #377 |
Scooby Specialist
Member#: 63616
Join Date: Jun 2004
Chapter/Region:
South East
Location: Mastro Subaru, Sanford FL
Vehicle:1996 Volvo 850 Turbo with mods :) |
The failure they 'diagnosed' had nothing to do with the modifications to his car, correct....HOWEVER, if the cruise control light was on, and flashing, and the cruise control was not working, it was probably because the Check Engine Light was on. The cruise light (and in other models, other lights) comes on every time the check engine light comes on disabling the cruise, for a few reasons.
My guess is that the car was improperly diagnosed, and because the cruise was not working due to the check engine light being on, the customer was charged for the repair DUE TO his modifications, which can cause the check engine light to come on. Short story....there was probably nothing wrong with the cruise control. |
01-28-2014, 07:03 PM | #378 | |
Scooby Newbie
Member#: 342819
Join Date: Jan 2013
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exactly, now that I know the engine light comes on because cruise control, I obviously do not bring it in for a check any more. question is that they didn't warn me that they was going to change a fuse and charge me till it was done.. it was about few months ago, is it to late to get my money back if it was improper diagnosed ? 160$ for a fuse is out rages . im not trying to be scandalous like other people, im just wondering if I was taken advantage of and should go complain to management and get money back..
Quote:
Last edited by ghost911; 01-28-2014 at 07:11 PM. |
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01-28-2014, 07:26 PM | #379 | |
Scooby Guru
Member#: 131347
Join Date: Nov 2006
Chapter/Region:
MAIC
Location: Richmond Va
Vehicle:2007 Legacy 2.5i SE |
Quote:
You did not pay $160 to change a fuse. You paid for the technicians time to diagnose the problem on your previous visit and the time he took on your current visit. The problem I have with the transaction is they never informed you of any charges at write-up. Whenever my customers are written up, we tell them up front there is a charge and it is documented on the repair order where the customer signs. Even if there is additional diagnosis charges, we add that onto the repair order and get the customers initials again. You do not charge a customer after the fact. |
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01-28-2014, 11:07 PM | #380 | |
Scooby Specialist
Member#: 63616
Join Date: Jun 2004
Chapter/Region:
South East
Location: Mastro Subaru, Sanford FL
Vehicle:1996 Volvo 850 Turbo with mods :) |
Quote:
Because you had modifications to the exhaust, it caused the check engine light to come on....because of that, the cruise light came on and disabled the cruise. They should have pulled the check engine light codes first, found the issue with your exhaust and fixed that FIRST. Then, if there was still and issue with your cruise (which there probably wasn't), it could have been addressed then. I agree though, that you shouldn't have been charged (or paid) for the repair you didn't authorize. If your repair order said $0.00 and you didn't authorize the repairs, you should not have paid for it. Not at a dealer or anywhere |
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03-02-2014, 01:58 PM | #381 |
Scooby Newbie
Member#: 383314
Join Date: Mar 2014
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Hmm. I wanna believe this to be true lol
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03-02-2014, 02:33 PM | #382 |
*** Banned ***
Member#: 371737
Join Date: Oct 2013
Location: Boulder/Nashville
Vehicle:2003 **** Your Fake Parts |
Deleted
Last edited by Rogue_P; 06-12-2014 at 08:37 PM. |
03-02-2014, 09:13 PM | #383 | |
Scooby Guru
Member#: 97135
Join Date: Sep 2005
Chapter/Region:
NWIC
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Quote:
Sure, you can escalate the situation by threatening legal action, but that won't get you very far. |
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03-02-2014, 09:17 PM | #384 | |
Scooby Specialist
Member#: 63616
Join Date: Jun 2004
Chapter/Region:
South East
Location: Mastro Subaru, Sanford FL
Vehicle:1996 Volvo 850 Turbo with mods :) |
Quote:
The first denial does not come from the dealer....it comes from SOA. Dealers do not have authorization to deny claims, no matter what they tell you. The original denial comes from Subaru, not the dealer. If the dealer is telling you the claim is denied, then ask who they spoke to at SOA, and how they came to that conclusion. Subaru has to prove that the failure was a result of something other than an SOA manufacturer's defect. If they can't (and yes, sometimes they can't) then they are obligated to pay for the repair. And in most instances, Subaru pays what the customer would pay (and they pay more if there is an SAS contact), so why would we WANT a claim to be denied? As a dealer, we don't want a customer's claim to be denied, contrary to what most people think. We just want to get paid. Modifications are not the only way a claim can be denied. Abuse and outside influences can also be causes of a denial. Subaru does not think it is in their best interest to deny a claim, although I can't speak for other manufacturers. I've been with Subaru for 13 years, and I have seen them cover some things even I have shaken my head at, and my job is to take care of the customer. Things I would have though they would have denied, they have been covered. |
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03-04-2014, 03:06 AM | #385 |
Scooby Newbie
Member#: 336459
Join Date: Oct 2012
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Hey guys, quick question here. If I took my car into Subaru with a downpipe/catback/(would uninstall my accessport). Would my warranty still cover my transmission??
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03-04-2014, 03:14 AM | #386 |
Scooby Newbie
Member#: 336459
Join Date: Oct 2012
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My car is losing power to car(high revs) 70% on throttle and not sure if its the clutch or something to do with the transmission and am scared to take it to Subaru, lol. Any suggestions?
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03-04-2014, 05:36 PM | #387 | ||
Scooby Guru
Member#: 97135
Join Date: Sep 2005
Chapter/Region:
NWIC
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Quote:
Quote:
**** off. that aint what this thread or forum are here for. The downpipe is a problem. The accessport is a problem. But they can see both things even if you remove them (tool marks and check counters in the ECU). Pay to play. Don't modify a car you can't afford. |
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03-04-2014, 07:42 PM | #388 |
Scooby Newbie
Member#: 383303
Join Date: Mar 2014
Chapter/Region:
AKIC
Location: K Beach - Alaska
Vehicle:2014 Wrx 5dr |
The Dealship I bought my 14' from told me they were ok with tbe,intake, ap stage 2. After that its voided.
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03-04-2014, 10:07 PM | #389 |
Scooby Specialist
Member#: 63616
Join Date: Jun 2004
Chapter/Region:
South East
Location: Mastro Subaru, Sanford FL
Vehicle:1996 Volvo 850 Turbo with mods :) |
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04-08-2014, 08:36 PM | #390 |
Scooby Newbie
Member#: 291092
Join Date: Aug 2011
Location: Gillette, NJ
Vehicle:2011 WRX WRB |
very knowledgeable thread
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04-08-2014, 08:42 PM | #391 |
Scooby Newbie
Member#: 291092
Join Date: Aug 2011
Location: Gillette, NJ
Vehicle:2011 WRX WRB |
Two weeks ago I was driving in the rain and while I was turning my foot slips off the clutch and I pretty much forced the gear into 2nd and gave it too much gas by mistake.
Somehow my clutched locked into 2nd gear not allowing me to shift, even with my foot on the clutch. Long story short, I had to let the syncros/clutch cool down in order to start driving again. Now every time I drive I have too force 1st/2nd gear into place. Seems like my 1st syncros are failing. I know SOA drivetrain warranty will only void clutch/turbo but do you know anything about syncros issues? I do have some modifications but only a catback exhaust, short throw shifter, and the rest is cosmetic. Any thoughts? I'm going too the dealer on Thursday to get an oil change and i'll probably talk about it then. But I wanna go in knowing what to say. |
06-18-2014, 09:01 PM | #392 | |
Scooby Specialist
Member#: 71903
Join Date: Oct 2004
Chapter/Region:
MWSOC
Location: appleton, wi
Vehicle:11 Audi A4 6MTQ 13 Mazda CX-5 |
Quote:
<- used to work for dealers now works for vehicle mfr |
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10-07-2014, 08:54 PM | #393 |
Scooby Newbie
Member#: 403410
Join Date: Oct 2014
Chapter/Region:
TXIC
Location: Austin, Texas
Vehicle:2014 WRX Black |
So, I have read a bunch of conflicting things about warranty issues and an engine tune, I have read that some say it is ok, some say who cares how often do you hear about catastrophic engine failure, and obviously the ones that say it would be voided. I've also heard that it will vary by dealership. Anyone with an engine tune run into any troubles with warranty issues??
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10-08-2014, 08:39 AM | #394 | |
Scooby Specialist
Member#: 284221
Join Date: May 2011
Chapter/Region:
MAIC
Location: West of Baltimore, MD
Vehicle:2011 WRX GV SSM 2013 MacLeod |
Quote:
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11-29-2014, 05:20 PM | #395 |
Scooby Newbie
Member#: 407279
Join Date: Nov 2014
Chapter/Region:
NESIC
Location: Woodbury, CT
Vehicle:2015 STi Lightning Red |
If I track my car at a Driver's Education event (NOT racing) and the engine (or any other drive line part) lets go will I be denied a warranty claim? I have not, nor will in the near future, do any modifications other than suspension.
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11-29-2014, 05:26 PM | #396 |
Scooby Guru
Member#: 4562
Join Date: Feb 2001
Chapter/Region:
NWIC
Location: Auburn, WA
Vehicle:2014 Electric Datsun 2005 Adventure van |
Technically, yes.
You are on a racetrack, regardless of it not being a timed event, you are still "racing" |
03-24-2015, 02:17 PM | #397 | |
*** Banned ***
Member#: 416312
Join Date: Mar 2015
Location: South Louisiana
Vehicle:2015 WRX Blue |
You Do Have Rights
Quote:
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03-24-2015, 03:36 PM | #398 |
Scooby Specialist
Member#: 41730
Join Date: Aug 2003
Location: Jersey
Vehicle:1415 Legacy/Forester D.Grey/White |
And this is posted because......(if you read the post here, you'll see pretty much everyone on here knows what this "document" repeats)
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03-24-2015, 04:16 PM | #399 | |
Scooby Guru
Member#: 97135
Join Date: Sep 2005
Chapter/Region:
NWIC
|
Quote:
this does not apply or cover performance parts or any part designed to cause the car to operate outside of factory specified parameters. |
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03-25-2015, 09:29 AM | #400 | |
*** Banned ***
Member#: 416312
Join Date: Mar 2015
Location: South Louisiana
Vehicle:2015 WRX Blue |
Quote:
Now if you can extricate yourself from your comfort zone by removing your head from that very dark, low oxygen environment (giant champagne cork popping sound), please do take some extended time and perform the act of self-fornication. |
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