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10-29-2020, 01:45 AM | #1 |
Scooby Newbie
Member#: 476400
Join Date: Oct 2017
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Warranty Issues with dealership
https://www.reddit.com/r/subaru/comm...eb2x&context=3
Here is the link with the picture. I'm not the best writer so I will stick with bullet points to keep the long story short. [09-2017] - 25 Miles - I bought my 2018 Subaru WRX (base) in September of 2019 and bought extended warranty (7yr/ 70k) along with a maintenance package. - At that time, I was told by the Finance lady (Michelle Shory) that updating the plan is as easy as calling them and paying the difference. [07-2019] - 35, 295 Miles - I called McKenna Subaru of Huntington Beach (CA) to extend my warranty and was helped out by a man named Stephen Lim. - Stephen told me the same thing as Michelle and said I would just need to pay the difference between the two maintenance packages. - Stephen proceeds to take my credit card info and said " I will get it done and I will send you a document to sign. " Which I never received. - Stephen disappears for several days and stops returning my phone calls. - When I finally get a hold of him, he explained that I would have to cancel my current plan and re-purchase the longer plan all together. He says this is protocol. - At this point everything has gone sour, and I have asked for him to cancel my plan and I was going to purchase the extended warranty else where. - He sends me the cancellation form which I DID NOT sign - See pictures attached. The numbers are way off. [10-2020] - 50,XXX Miles - I call Subaru of Antelope Valley to get my throw out bearing checked out because it is making a ticking noise. I know it is my throw out bearing because I have had it replaced prior. - I talked to a service manager from Antelope Valley and he kindly informs me that my extended warranty has now been cancelled. [10-2020] 50,XXX Miles - I am now waiting for Subaru of America to respond. They are currently investigating. At this point, I am extremely disappointed with Subaru and I would just like to inform others about this dealership. This information is not to trash people, but I am just stating factual information for others to have as knowledge if they ever come across this dealership. I am not sure if they forged my signature or did not follow protocol when cancelling my extended warranty, but all I know is that I never signed the cancellation form for them to cancel my warranty. If you guys have any suggestions on how I could handle this, I am listening. Thank you for reading.
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10-29-2020, 08:32 AM | #2 | |
Scooby Specialist
Member#: 181298
Join Date: May 2008
Chapter/Region:
MAIC
Location: MAIC
Vehicle:2019 KUV 21 Crystal White |
Quote:
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10-29-2020, 09:17 AM | #3 |
Scooby Newbie
Member#: 481754
Join Date: Feb 2018
Location: Beaufort, SC
Vehicle:2017 STi Base Black |
exactly what wrxlaunch said -- Powertrain is good for 5yr/60k. I'm not sure why they are giving you a hard time, unless you have mods, but I'm assuming that you are stock since you were trying to do an extended warranty.
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10-29-2020, 05:33 PM | #4 |
Scooby Specialist
Member#: 497893
Join Date: Feb 2019
Chapter/Region:
Tri-State
Location: NJ
Vehicle:2011 Sti Hatch New color coming soon. |
Wow sounds like every dealer I've ever dealt with. Smh, sorry about your situation, good luck with "Subaru of America".
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