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Old 06-11-2013, 07:23 PM   #51
skywaffles
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I use my own router and modem, so **** Comcast.
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Old 06-11-2013, 07:25 PM   #52
4x4GGG
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Oh, and those who go without..., **** you. My housemate decided he wasn't paying for cable anymore and canceled. I did about a year of Netflix and had to sign back up. Local news? Late night news? Who's this Obama guy and why are they calling him president? What hurricane?? I felt so lost. I go to sleep every night with the news on just to get caught up.

I needed tv. I watched everything Netflix had to offer in about a week.

Ps... Just canceled Netflix and I hear they have Oz?? Really??
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Old 06-11-2013, 07:29 PM   #53
skywaffles
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You know the internet has news, right?
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Old 06-11-2013, 07:49 PM   #54
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Quote:
Originally Posted by skywaffles View Post
You know the internet has news, right?
CNN is doing a feature on this thing called the "World Wide Web". Sounds lame to me.
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Old 06-11-2013, 07:56 PM   #55
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Quote:
Originally Posted by Counterfit View Post
CNN is doing a feature on this thing called the "World Wide Web". Sounds lame to me.
it does, but hold up - what if we could use it to look at pictures of people ****ing?
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Old 06-11-2013, 07:58 PM   #56
Counterfit
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Quote:
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it does, but hold up - what if we could use it to look at pictures of people ****ing?
I am intrigued by your ideas and would like to subscribe to your newsletter.
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Old 06-11-2013, 08:14 PM   #57
4x4GGG
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Ah yes... The comics of OT. I seriously put on headline news every night before bed and use it to go to sleep.
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Old 06-11-2013, 08:15 PM   #58
skywaffles
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Quote:
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Ah yes... The comics of OT. I seriously put on headline news every night before bed and use it to go to sleep.
I bet you watch Fox.
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Old 06-11-2013, 08:27 PM   #59
cnw
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Quote:
Originally Posted by XanRules View Post
it does, but hold up - what if we could use it to look at pictures of people ****ing?
Pictures? Is this AOL? Brb installing 14.4 baud modem.
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Old 06-11-2013, 08:30 PM   #60
MrBlue
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My bill hovers around $140/month. Triple play + DVR and HBO.

I can't wait until Google internet gets to my area. $300 for a 7 year internet contract. It comes out to about $3.50/month for 7 years.
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Old 06-11-2013, 08:32 PM   #61
Indocti Discant
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the hell is wrong with you guys accepting astronomical rates? I'm at 20/5 hddvr + Hbo for $120 all in including the$7 modem rental.
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Old 06-11-2013, 08:35 PM   #62
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Quote:
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Pictures? Is this AOL? Brb installing 14.4 baud modem.
Yoar not baller until you're 28.8

bee booo beeeeeeeeeeeeeeeeeeeeeeeeeeeeeep
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Old 06-11-2013, 08:41 PM   #63
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Comcast are next to impossible to deal with. At least with AT&T and Direct TV you can call up retention and they'll eventually accommodate you. Comcast are on a different planet. Their website offers tv/internet bundle for $59; the imbecile on the other end of the phone line in retention will give the tv portion for $65, and an additional $41 for internet. It's friggin insane. This is twice I've had to outright cancel service with Comcast and endure the waiting period before ordering brand new service to get a good deal (aka market price). Nuts.
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Old 06-11-2013, 09:14 PM   #64
f4phantomii
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Quote:
Originally Posted by Yossarian View Post
Comcast are next to impossible to deal with. At least with AT&T and Direct TV you can call up retention and they'll eventually accommodate you. Comcast are on a different planet. Their website offers tv/internet bundle for $59; the imbecile on the other end of the phone line in retention will give the tv portion for $65, and an additional $41 for internet. It's friggin insane. This is twice I've had to outright cancel service with Comcast and endure the waiting period before ordering brand new service to get a good deal (aka market price). Nuts.
Yep. I pay like $120/month for TV+internet. No HBO or other pay TV, just HD standard cable.

I have biz class net service to get static IPs as we run a server for our biz.

I'm paying like $60 for internet with advertised speeds of 20/12Mbps. At best I get 1.5Mbps down and 4Mbps up. No, I don't have those backwards. Comcast just shrugs and claims its not their problem. They'll gladly drop us to a lower priced tier but we'll lose the static IPs.

My sis lives in same neighborhood. ..she gets same speeds on a $20/mo plan, so I know it's not just my house.

I have two TiVos with two dual stream cablecards. About once every 30 days I lose some of the tier of channels on one of the cablecards. We have to call and get them to push a new signal. Every. Single. Month.

About once a quarter I notice odd charges on my bill. Like suddenly getting charged for *both* cablecards, or getting chaeged for HD service twice, or getting charged for equipment I don't have nor ever had. When we call, they claim they do occasional "account maintenance" and that sometimes that causes "anomalies" in the billing. The most they will refund is the last 30 days.

Last week I got a notice in the mail saying they noticed we had recently picked up HD equipment (we hadn't) but that we aren't subscribed to HD service (we are). Sure enough, one of my cablecards is missing the extended cable channels but still has HD.

Just looked at the bill online and I'm suddenly being charged for two non HD DVRs plus all the other stuff. WTF!

I once called because we kept losing net service when temps dropped at night. After three dudes showed up and were worthless, one showed up with actual equipment and figured out it was some temp compensating amplifier way down the street on the fritz. The next morning three different people called us wanting to arrange payment to fix Comcast's equipment! Unbelievable!

I later heard they also called the homeowners on either side of where the equipment was installed and tried to coerce them into paying for the repairs. It was vandalized or otherwise abused....it was simply broken. After multiple heated conversations with their customer service chain they eventually relented and swnt someone to make the repair. In the meantime my biz server was down for a week.

I could go on and on and on.
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Old 06-11-2013, 09:18 PM   #65
Amplified2000
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~$110/mo for 1 HDDVR, all the cable channels minus premiums (HBO, Skinemax, ETC) and 50Mbps down 25Mbps up thru the local utility company. On the plus side they just finished upgrading the entire system to fiber and for the bargain price of $259/mo I can actually get Gigabit internet service... in the middle of bumblefck Iowa LOL
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Old 06-11-2013, 09:22 PM   #66
Counterfit
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Quote:
Originally Posted by 4x4GGG View Post
headline news
Quote:
Originally Posted by skywaffles View Post
I bet you watch Fox.
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Old 06-11-2013, 09:59 PM   #67
Indocti Discant
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sounds like some of you guys need to put in an fcc complaint.
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Old 06-12-2013, 01:21 AM   #68
jim_newton
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Wow I am really getting fleeced. I think I win the prize for biggest dumbass.

I didn't call yet again today (this has been ongoing for months) just because I know I'm going to deal with at least two if not three customer service parrot mouth breathers and eventually I'll end up getting heated and cancelling the service.

"well sir you shouldn't cancel that because _________" .... "did you know we offer _____ for just an extra ____ a month and ____"

just cancel .. cancel please
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Old 06-12-2013, 01:14 PM   #69
Indocti Discant
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yeh you might, especially if you have another person of legal age living with you who can sign up for new service.
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Old 07-13-2014, 04:54 AM   #70
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C/N: I hate Comcast, again, and much more to the story than I can even tell as far as billing/setup goes.

Billing and setup issues mostly aside, because that's a really boring story (new construction house, line drop not done, much incompetence, builder called in, "Triple Play" ordered not on our behalf, install/work order dates set weeks out from move-in, argh) then hours of paid time off for my wife and I, across about 10 days of Comcast idiocy, 5 hours on the phone, just to get Internet setup and working.

We had tech support, billing, customer retention, customer service, all involved.

Tonight I was honored to finally get to a tech that recognized an issue with the modem hardware (apparently a known issue, wtf). Technicolor 105+ blocks all Internet traffic if you change the local IP settings, and it doesn't play well with VPN connections, even SSL over HTTPS.

Took the guy and I 2 minutes of shooting the **** about my problems over the last week for him to basically drop, "oh yeah man, that model sucks, take it to the store and get the ARRIS modem."

FFFFFUUUUUUUUUUU Comcast.

Yes, it was a setting I changed for the local IP range. Yes, it's a setting that any other piece of hardware in the last 15 years would be fine with. I tried a factory reset on the modem, holding the button down until the lights flash. Didn't work.

Later to learn the techs basically hold the button down on that model for about a minute, or just bring a new one, which the guy had in the van.
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Old 07-13-2014, 10:00 AM   #71
f4phantomii
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Thats similar to my experiences. Every time we call about getting some issue fixed, the tech that shoes up looks at the modem and goes "man, how oooollllldddd is this thing? We haven't supported this model in years!"

'New' modem from the truck. 8 months later....repeat of previous exchange.

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Old 07-13-2014, 11:18 AM   #72
orndog
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I went to trade in all of my cable boxes yesterday to get better ones. Coincidentally a big storm moved through the night before so it was packed with people trading in damaged equipment. Guy behind me was carrying a single HDMI cable and nothing else.
me - Trading in a cable? (lol to myself)
him - Yeah, they said it's bad. Why pay for one myself.
me - So why is it bad?
him - They said it was.
me - What was the troubleshooting they did?
him - The TV said "no signal".
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Old 07-13-2014, 01:12 PM   #73
BlkRS
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Quote:
Originally Posted by orndog View Post
I went to trade in all of my cable boxes yesterday to get better ones. Coincidentally a big storm moved through the night before so it was packed with people trading in damaged equipment. Guy behind me was carrying a single HDMI cable and nothing else.
me - Trading in a cable? (lol to myself)
him - Yeah, they said it's bad. Why pay for one myself.
me - So why is it bad?
him - They said it was.
me - What was the troubleshooting they did?
him - The TV said "no signal".
LOL. This happened to me yesterday after a storm. Turned on my tv and "no signal" and the cable box was flashing 'EFO1'. Tech support had no clue what was wrong. I tried 4 different HDMI cords with the 3 HDMI ports in my tv but no luck. They told me to take it in and get it replaced. He was pretty sure my HDMI cord was bad. Only problem is the local store is not open on Sat and Sun.

I figured out though that I could bypass HDMI all together and just hook everything up with a component video and a/v cord.
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Old 07-13-2014, 03:33 PM   #74
Indocti Discant
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should have mentioned this when I was undergoing this in NJ, but I think comcast customer service varies state to state. CA is awesome. NJ apparently not.

Took me 3 days to finally get the f'ers to give me cable service in the inlaws house because they were adamant on 1) returning the old equipment first 2) having a tech do it / sending me the $35 DIY kit.

Finally a legal threat escalated it up the ladder to a guy who said just plug the new equipment in, log in with the new account and you are good to go since I just activated you...
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Old 07-13-2014, 04:02 PM   #75
Integra96
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http://www.cnet.com/news/comcast-win...ny-in-america/

In the Consumerist's annual poll to find America's worst company, Comcast has emerged bloody and victorious.

In a tight and possibly mean-spirited final, the company defeated Monsanto by a margin of merely 3 percent.

Comcast first won the crown in 2010. The following year, it actually begged its staff to vote, so that there would be no repeat. It even used the phrase: "Participation is purely voluntary."

This year, Comcast managed to defeat its first three opponents -- Yahoo, Facebook, and Verizon -- without giving up more than 30 percent of the vote.

However, it was almost unseated by SeaWorld, before progressing to the ultimate prize.

For its part, Time Warner Cable did very well, before being defeated by Monsanto.

Comcast is only the second company to have ever received this award more than once.

I have no information as to how it might celebrate. I've reached out to Comcast for comment and will update this post when I hear back. Perhaps, though, it's not yet time to unfurl the banners.

As the Huffington Post reports, Comcast Executive Vice President David Cohen told the Senate Judiciary Committee on Wednesday: "It bothers us that we have so much trouble delivering a really high-quality service level to our customers on a consistent basis."

It may bother the 50,000 people who offered complaints about the company to the Federal Trade Commission too.
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