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Old 07-18-2020, 03:17 AM   #426
jsmaze
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Over the last decades the big providers have developed legal strangleholds on municipalities regarding broadband infrastructure. Many (most?) cities are legally restricted on what physical wires they're allowed to permit, per the agreements they've made with comcast/at&t/turner/etc. It's extremely difficult for anybody, even google, to break into the market with new lines.

One day, some day, it'll just be a utility. Kind of irritating that Internet provision isn't just like water or power, which I know is a whole can of worms, at least it would be in this country.
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Old 07-18-2020, 02:34 PM   #427
96accord
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Funny how this thread was bumped and showing in my subscribed threads list.

My sister moved into an apartment on Thursday. She bought a modem (Xfinity approved) and router. I hooked it up around 7pm and activated it. I configured the router with a password.

Everything was working fine from 7pm Thursday evening until yesterday (Friday) morning around 9am. So basically 12ish hours later and it stops working... She power cycled the equipment.. same issue. I stopped by after work yesterday and power cycled the equipment again and checked all the cables to make sure everything was connected properly and it was.

Power Light - Lit
Downstream Light - Flashing Green
No other lights on

Called Comcast and the woman (super nice) sent a refresh signal to the modem. The modem rebooted and about 10 minutes later same issue with no connection.

Unfortunately they have to send a tech out on Tuesday between 3pm-5pm.
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Old 07-18-2020, 03:23 PM   #428
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Quote:
Originally Posted by jsmaze View Post
Over the last decades the big providers have developed legal strangleholds on municipalities regarding broadband infrastructure. Many (most?) cities are legally restricted on what physical wires they're allowed to permit, per the agreements they've made with comcast/at&t/turner/etc. It's extremely difficult for anybody, even google, to break into the market with new lines.

One day, some day, it'll just be a utility. Kind of irritating that Internet provision isn't just like water or power, which I know is a whole can of worms, at least it would be in this country.
I can only hope as the boomer legislators die off we'll get some people that actually know how important broadband is. Of course, they'll be promptly bought off by lobbyists, but we can't have everything.
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Old 07-18-2020, 03:26 PM   #429
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What's your signal strength? The tech might charge you, stop by a store and pick up a comcast modem and see if it works - just pay a weeks rent. I've never had issue with my owned modem.
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Old 07-22-2020, 10:35 AM   #430
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Originally Posted by 96accord View Post
Funny how this thread was bumped and showing in my subscribed threads list.

My sister moved into an apartment on Thursday. She bought a modem (Xfinity approved) and router. I hooked it up around 7pm and activated it. I configured the router with a password.

Everything was working fine from 7pm Thursday evening until yesterday (Friday) morning around 9am. So basically 12ish hours later and it stops working... She power cycled the equipment.. same issue. I stopped by after work yesterday and power cycled the equipment again and checked all the cables to make sure everything was connected properly and it was.

Power Light - Lit
Downstream Light - Flashing Green
No other lights on

Called Comcast and the woman (super nice) sent a refresh signal to the modem. The modem rebooted and about 10 minutes later same issue with no connection.

Unfortunately they have to send a tech out on Tuesday between 3pm-5pm.
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Originally Posted by orndog View Post
What's your signal strength? The tech might charge you, stop by a store and pick up a comcast modem and see if it works - just pay a weeks rent. I've never had issue with my owned modem.
Update: Signal strength was unable to be read (received error message when looking via the modem settings).

My sister said the X1 TV box arrived Monday afternoon. Yesterday (Tuesday) the tech was scheduled to be out between 3pm-5pm so I went right after work to connect her X1 TV box to see if it got a signal. And just as I suspected "no signal - please check connections".

The Comcast tech arrived around 3:45pm and I let him into my sisters apartment. He went over and checked the jack for signal strength and nothing...

I let him know that my sister moved in last Thursday and I set everything up for her and it was working fine until Friday morning. I told him contractors are doing construction out behind her building (new concrete pads for porches) and he said well let's go outside and test the connection out there.

He tested the connection outside of her apartment from where it goes up to her apartment and nothing. He tested the box where everything feeds into and it was getting service. So it is the run from the main box to her apartment.

He said he can't run a temp line because the contractors are still working out back and they would just dig it or cover it with concrete. He said if she was a bottom apartment he would run a temp line but with how far she is from the main feed it won't work.

Then I read this on Comcast's website...

"If there are no delays, it can take up to 14 business days from the date the technician places the order for your new underground line to be installed. Unfortunately, we do encounter occasional delays."

https://www.xfinity.com/support/arti...rground-wiring
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Old 07-22-2020, 12:27 PM   #431
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Quote:
Originally Posted by 96accord View Post

Then I read this on Comcast's website...



"If there are no delays, it can take up to 14 business days from the date the technician places the order for your new underground line to be installed. Unfortunately, we do encounter occasional delays."



https://www.xfinity.com/support/arti...rground-wiring
This probably won't be an issue since it's an apartment, but...

The guy that runs the new line probably won't be the guy to bury.

"Oh, that's a different group. Once I close out the work order to install the new line, I'll open a new work order to have it buried."

There's got to be at least a dozen houses in my neighborhood where Comcast had to run a new line from the stub in the yard to the house. And the big orange coax is still laying on the lawn or across the driveway years later.

Repeated calls to Comcast have failed to get anyone to bury it. Usually a guy will show up with a gardening trowel, and say "Oh, it needs to go under the [driveway, walkway, sidewalk, other obstacle]. I don't have the tools to do that. I'll have to open another work order and send another group out."

Rinse. Repeat.
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Old 07-22-2020, 01:12 PM   #432
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Then they bury it an inch deep... don't ever aerate your lawn.
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Old 07-22-2020, 02:49 PM   #433
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It was nice when google came to bury their fiber at my house. They had the special trencher to run under all the cement.
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Old 11-24-2020, 10:17 AM   #434
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Comcast to impose 1.2 TB data cap limit on North East states starting in 2012

https://arstechnica.com/information-...2-more-states/

Quote:
Comcast's 1.2TB monthly data cap is coming to 12 more states and the District of Columbia starting January 2021. The unpopular policy was already enforced in most of Comcast's 39-state US territory over the past few years, and the upcoming expansion will for the first time bring the cap to every market in Comcast's territory.

Comcast will be providing some "courtesy months" in which newly capped customers can exceed 1.2TB without penalty, so the first overage charges for these customers will be assessed for data usage in the April 2021 billing period.

Comcast's data cap has been imposed since 2016 in 27 of the 39 states in Comcast's cable territory. The cap-less parts of Comcast's network include Northeastern states where the cable company faces competition from Verizon's un-capped FiOS fiber-to-the-home broadband service.
Further Reading

But last week, an update to Comcast's website said that the cap is coming to Connecticut, Delaware, Massachusetts, Maryland, Maine, New Hampshire, New Jersey, North Carolina, New York, Pennsylvania, Vermont, West Virginia, and the District of Columbia. The cap is also coming to parts of Virginia and Ohio where it wasn't already implemented. In all, Comcast has nearly 28 million residential Internet customers.

We viewed the updated language on Comcast's website Friday. Comcast appears to have taken the update off that webpage, but a Comcast spokesperson confirmed to Ars today that the data cap is going nationwide in January 2021 and said that notifications are being sent to customers in their bills. The updated language from the Comcast website was also preserved in a news article by Stop the Cap today.
Well it was fun while it lasted. Perfect timing too ****cast. Right in the middle of the Pandemic when many people are working from home or stuck at home streaming stuff.
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Old 11-24-2020, 02:20 PM   #435
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^ Came here to post that.... Just saw it this morning.

Wait.. you said 2012?!
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Old 12-16-2020, 05:32 PM   #436
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Fuuuuuuuuu.

After Comcast arbitrarily moved a bunch of channels I pay for to IPTV-only tier (and didn't decrease my bill), they bumped me up to the 1Gbps tier (from 100Mbps)...knowing full well its bandwidth I'll never use.

Of course, my cable modem is older and won't support Gigabit.

I found a refurb one for $35 that supports up to 1.4Gbps 32x8 channels and got that working.

Then Comcast informs me that they will only support Gigabit speeds on DOCSIS 3.1 standard...yeah, not buying a $200 modem for that.
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Old 12-17-2020, 01:20 PM   #437
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Originally Posted by f4phantomii View Post
Fuuuuuuuuu.

After Comcast arbitrarily moved a bunch of channels I pay for to IPTV-only tier (and didn't decrease my bill), they bumped me up to the 1Gbps tier (from 100Mbps)...knowing full well its bandwidth I'll never use.

Of course, my cable modem is older and won't support Gigabit.

I found a refurb one for $35 that supports up to 1.4Gbps 32x8 channels and got that working.

Then Comcast informs me that they will only support Gigabit speeds on DOCSIS 3.1 standard...yeah, not buying a $200 modem for that.
Be careful about refurb modems... I bought a refurb and they de-activated it (after about a year or so) because it was found to be "returned" and should have been never re-sold.. smh
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Old 12-17-2020, 11:31 PM   #438
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So I wake up to the internet/cable being down this morning. Obviously, this results in eleventy useless calls from their tech support, continuously trying to convince me to plug and unplug the boxes until the problem fixes itself. I won't go on, but it's ridiculous.

There are two cable boxes and a modem in the house. The splitter is outside and everything is down...so obviously, the problem is outside. The modem won't connect even when plugged in directly to the line outside the house. Not that anyone on the phone cares, or understands what that implies. Keep ****ing that checklist chicken!

Anyway, I'm WFH and their next appt. is in three days. So I yank open the box at the street (which looks like it had been hit by a car recently), cut the end of the cable (hard fold in it) and replace the connector, doesn't fix it. Next I pull the HPF they had on the line (not realizing why it would be on there, I thought maybe it was damaged too):



(same filter, but at the street box)

Suddenly, after 12 hours of downtime, everything works again. Oh, and they mentioned they were performing updates in the area last night when it went out.

Think those "system updates" included slapping on that HPF, and not checking that everything still worked? Or do we think the filter actually went bad?

Anyway, I canceled the service call seeing that everything is working.

Bets on if a new filter magically appears at some point?

/rant
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Old 12-18-2020, 11:07 AM   #439
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Be careful about refurb modems... I bought a refurb and they de-activated it (after about a year or so) because it was found to be "returned" and should have been never re-sold.. smh
Yeah, there were lots of complaints on Amazon about that, although most of those were complaints right out of the box, not a year later.

Ironically, it appeared that most of those complaints were the fault of Comcast for never having removed the old modem from their system when the previous owner upgraded to a new one.

Fingers crossed.
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Old 12-18-2020, 11:10 AM   #440
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Quote:
Originally Posted by SoapBox View Post
So I wake up to the internet/cable being down this morning. Obviously, this results in eleventy useless calls from their tech support, continuously trying to convince me to plug and unplug the boxes until the problem fixes itself. I won't go on, but it's ridiculous.

There are two cable boxes and a modem in the house. The splitter is outside and everything is down...so obviously, the problem is outside. The modem won't connect even when plugged in directly to the line outside the house. Not that anyone on the phone cares, or understands what that implies. Keep ****ing that checklist chicken!

Anyway, I'm WFH and their next appt. is in three days. So I yank open the box at the street (which looks like it had been hit by a car recently), cut the end of the cable (hard fold in it) and replace the connector, doesn't fix it. Next I pull the HPF they had on the line (not realizing why it would be on there, I thought maybe it was damaged too):



(same filter, but at the street box)

Suddenly, after 12 hours of downtime, everything works again. Oh, and they mentioned they were performing updates in the area last night when it went out.

Think those "system updates" included slapping on that HPF, and not checking that everything still worked? Or do we think the filter actually went bad?

Anyway, I canceled the service call seeing that everything is working.

Bets on if a new filter magically appears at some point?

/rant
Just wait until they send you the bill for replacing it.
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Old 12-22-2020, 06:29 AM   #441
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Apparently even with the 'courtesy adjustment' for reduced sports programming, my monthly bill is up by $11 even while I'm under contract. Currently too tired (lazy) to figure out what they're ****ing me with. Anybody else?
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Old 12-22-2020, 11:19 AM   #442
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Kill it all with fire and get 56k AOL with a free 40 hour CD. Anything but Comcast.
I stand by this.
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Old 12-22-2020, 06:20 PM   #443
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Apparently even with the 'courtesy adjustment' for reduced sports programming, my monthly bill is up by $11 even while I'm under contract. Currently too tired (lazy) to figure out what they're ****ing me with. Anybody else?
That's why I gave up getting content from Comcast and ATT, their bills keep changing and after 2+ decades I'm tired of fighting\haggling them over it. I just pay (too much) for the pipes and go to YouTubeTV, Hulu, Prime etc for all content. Easier to keep track of internet only promotions then those frigging triple play deals and ever changing options\lineups.
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Old 12-22-2020, 07:29 PM   #444
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I'm sure they have departments that do nothing but think up bull**** fees to charge that most people won't notice or care enough to dispute.
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Old 12-22-2020, 09:43 PM   #445
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I'm sure they have departments that do nothing but think up bull**** fees to charge that most people won't notice or care enough to dispute.
Or figure out a bunch or small fees so nobody notices....
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Old 12-22-2020, 11:36 PM   #446
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comcast sent me an email stating rates are going up...thanks couldnt of happened at a better time with all the **** going on with a pandemic
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Old 12-23-2020, 11:02 AM   #447
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I'm sure they have departments that do nothing but think up bull**** fees to charge that most people won't notice or care enough to dispute.
Quote:
Originally Posted by bcblues View Post
Or figure out a bunch or small fees so nobody notices....
Comcast's entire biz model is built upon frustrating the customer to apathy.

The bill changes randomly from month to month, making it difficult to figure out what the hell is going on.

That also makes it impossible for most people to set up an automatic recurring payment in the same amount each month with their bank.

So the customers are forced to pay it manually each month (which Comcast heavily discourages in a variety of ways) or submit to Comcast's autopay and electronic statements.

They know full well that without paper statements, nobody will log in each month to review their bill. And since its on autopay, nobody really stops to think "Wait, that's doesn't seem like the amount I've been paying" and go check it out.

So Comcast knows they can dick around with how much they charge within some % each month before the average customer notices and starts saying WTF?

And for those that do start disputing the bill, the cust serv people are trained to throw "free" extras at you rather than reduce your bill to what it should be.
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Old 12-23-2020, 11:12 AM   #448
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Originally Posted by orndog View Post
Apparently even with the 'courtesy adjustment' for reduced sports programming, my monthly bill is up by $11 even while I'm under contract. Currently too tired (lazy) to figure out what they're ****ing me with. Anybody else?
If you have a contract with them, and they are in breach of that contract in their favor, you can file a complaint with the FCC.

We've done that. Twice.

The last time, Comcast, rather than deal with us to fix their errors, threatened to stop all service.

But my wife had them dead-to-rights with a massive amount of correspondence and screen captures of online chats. Submitted it to the FCC, who within 24hrs called my wife and told Comcast they couldn't do jack to our service until they resolved the issue to our satisfaction.

Comcast had created such an enormous clusterf**k for themselves that my wife spent nearly 8hrs on the phone with one of their senior Directors sorting all the billing garbage out over a 2 day period.
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Old 12-23-2020, 12:17 PM   #449
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comcast sent me an email stating rates are going up...thanks couldnt of happened at a better time with all the **** going on with a pandemic
I got that same email. Between that and the data caps or having to pay the extra cost...
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Old 01-22-2021, 10:31 PM   #450
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Bill is going up by $5 due to Broadcast Fee going up to$20


I dont even use their TV services
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