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01-21-2019, 09:21 PM | #326 |
Scooby Specialist
Member#: 39401
Join Date: Jul 2003
Chapter/Region:
RMIC
Location: 7900 =>
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Haha, no. I've never been involved with service calls or part of service implementation for them. I'm an engineer and worked with their design and implementation/system engineers with regards to their new services they sell for linear and streaming video.
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01-22-2019, 10:51 AM | #327 |
Scooby Guru
Member#: 145105
Join Date: Apr 2007
Chapter/Region:
MAIC
Location: Middle River, Maryland
Vehicle:2015 Honda Accord |
I called last night and spoke with a Customer Service Rep and she was so delightful to speak with! I was pleasantly surprised.
She got my bill down $30/month and was able to ADD more channels (not that my wife needs them) and FASTER internet (because faster is better duh! ) |
01-22-2019, 10:59 AM | #328 | |
Scooby Specialist
Member#: 21356
Join Date: Jul 2002
Chapter/Region:
NESIC
Location: Can't catch me!
Vehicle:2017 Subaru Corolla STI Limited SE-R Type (R) |
Quote:
At this point I find that favorable, as you know you dont have to deal with this crap again for 2 years. |
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01-23-2019, 02:07 PM | #329 |
Scooby Guru
Member#: 145105
Join Date: Apr 2007
Chapter/Region:
MAIC
Location: Middle River, Maryland
Vehicle:2015 Honda Accord |
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02-03-2019, 06:59 PM | #330 |
Scooby Newbie
Member#: 4975
Join Date: Mar 2001
Chapter/Region:
BAIC
Location: STAR-TMBC-WZFW
Vehicle:2021 Corolla 6MT 2002 WRX Wagon 5MT |
So i pay $220 a month but use my own modem and can't watch the super bowl on my computer because '..only viewed to in-home on your in-home WiFi.'
**** ***** ***** |
02-03-2019, 07:09 PM | #331 |
Scooby Specialist
Member#: 21356
Join Date: Jul 2002
Chapter/Region:
NESIC
Location: Can't catch me!
Vehicle:2017 Subaru Corolla STI Limited SE-R Type (R) |
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02-04-2019, 06:08 AM | #332 |
Scooby Specialist
Member#: 34670
Join Date: Mar 2003
Chapter/Region:
South East
Vehicle:2016 slowmobile |
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02-27-2019, 09:21 AM | #333 |
Scooby Specialist
Member#: 21356
Join Date: Jul 2002
Chapter/Region:
NESIC
Location: Can't catch me!
Vehicle:2017 Subaru Corolla STI Limited SE-R Type (R) |
gripe of the day
Comcast still blocks use of HBO Go on and only Android TV. From what I read, it works fine with Fire devices. At least it works by casting from my phone. |
05-21-2019, 03:15 PM | #334 |
Scooby Newbie
Member#: 303030
Join Date: Dec 2011
Chapter/Region:
BAIC
Location: CA
Vehicle:2009 STI DGM |
So first home security.. now home owner insurance?
Wonder how long until that foray turns into a debacle with divestment and sold policies. |
06-08-2019, 09:47 AM | #335 | |
Scooby Specialist
Member#: 165749
Join Date: Dec 2007
Location: Detroit, MF'er!
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WA customers get a little win.
https://arstechnica.com/tech-policy/...e-finds/?amp=1 Quote:
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06-08-2019, 05:34 PM | #336 |
Scooby Newbie
Member#: 4975
Join Date: Mar 2001
Chapter/Region:
BAIC
Location: STAR-TMBC-WZFW
Vehicle:2021 Corolla 6MT 2002 WRX Wagon 5MT |
Finally canceled Comcast after bill kept rising too much. Locally, they offer Internet Essentials - 15 Mbps for $10/month -, so going to wait the 30 days and use one of my parents (or both if they'll allow me to add another account to the address under that program) for some good gaming ping and use my 50 Mbps unlimited ATT line @ $70 for all streaming needs. Buy and cancel content packages separately when needed. Good time to be a consumer.
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06-08-2019, 06:17 PM | #337 | |
Scooby Guru
Member#: 145105
Join Date: Apr 2007
Chapter/Region:
MAIC
Location: Middle River, Maryland
Vehicle:2015 Honda Accord |
Quote:
My wife won't ever switch from Comcast to Verizon FiOS (available in our area) because the channel lineup is different. She's been with Comcast at this location for 10 years and then when she was with her parents she used Comcast there. She isn't tech savvy so other streaming devices are not an option. |
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06-08-2019, 07:50 PM | #338 | |
Scooby Guru
Member#: 124254
Join Date: Aug 2006
Chapter/Region:
NESIC
Location: Rhode Island
Vehicle:2006 06 SGM Slowbaru "The Scoobinator" |
Quote:
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06-08-2019, 08:04 PM | #339 |
Scooby Newbie
Member#: 34631
Join Date: Mar 2003
Chapter/Region:
MAIC
Location: Momma Didn't Love Me
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Is it normal in some states to be charged for a service provider to fix their own equipment? Or do service providers in other states also fix customer owned equipment as and is expected or normal. It's impressive the number of people that would have to be 'in' on this for it to happen that would get no benefit from fleecing customers.
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06-08-2019, 08:24 PM | #340 | |
Scooby Specialist
Member#: 58504
Join Date: Mar 2004
Chapter/Region:
South East
Location: Ready to try OpenECU.org!!!
Vehicle:2004 STi Aspen White / Silver |
Quote:
As near as I can tell, this "service" consists of snipping coax connectors off and re-crimping new ones on before they've done the first bit of troubleshooting. The tech always assumes its a problem inside the house and they blindly "fix" things. They definitely won't touch customer owned equipment. Heck, they don't even keep up with their own stuff. Back when we were biz-class internet they came by to fix a problem and the tech was astounded that the Comcast modem we had was more than 10 years past end of life. He did get us a new "used" one from his truck. Comcast also once tried to charge us $1200 to repair some piece of their equipment that was about 20 houses away in someone else's yard. It was an amplifier for the entire neighborhood, but somehow because it was our call that got them out there to figure out why the whole neighborhood was down, they demanded we pay for the repair. That took a bunch of calls that got kicked up numerous levels, and ultimately I think so many of our neighbors called they just said eff it and did the repair...a week later. |
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06-08-2019, 08:42 PM | #341 |
Scooby Specialist
Member#: 5620
Join Date: Apr 2001
Chapter/Region:
MWSOC
Location: MKE
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yore wife deserves a stern talking to. i'd kill for fios at a decent price. twc/spectrum has been talking about 1gig service in my area for the last year, but no pricing. currently have 150/15 (advertised as 200/200) for $60/month.
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06-09-2019, 08:58 AM | #342 | |
Scooby Specialist
Member#: 165749
Join Date: Dec 2007
Location: Detroit, MF'er!
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Quote:
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06-09-2019, 09:29 AM | #343 | |
Scooby Specialist
Member#: 58504
Join Date: Mar 2004
Chapter/Region:
South East
Location: Ready to try OpenECU.org!!!
Vehicle:2004 STi Aspen White / Silver |
Quote:
Nobody at Comcast would resolve it over the phone. My wife made multiple appointments with people at the local Comcast office (as instructed) and was stood up each time (it was a 2hr round trip each time). Eventually Comcast cut off our services for non-payment (we had, in fact, actually overpaid and they owed us money!) We ended up filing complaints with the FCC and breach of contract complaints with the FTC. My wife had screen shots of online chats with Comcast, copies of bills, documentation, etc. The FCC contacted us within an hour of the complaint and forced Comcast to restore service until they could complete an investigation. Someone from Comcast contacted my wife the following day, and my wife spent nearly 8 hours on the phone with them getting everything straightened out. |
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06-09-2019, 12:40 PM | #344 |
Scooby Newbie
Member#: 34631
Join Date: Mar 2003
Chapter/Region:
MAIC
Location: Momma Didn't Love Me
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Wow. To be a little fair to the techs the most problems I had with comcast were the terminated ends on their coax done by the previous tech ... if the tech was able to get me on the internet at all. The first neighborhood I lived in they had to fix corroded cabling feeding us when I moved in. Most of neighbors were old so I had to assume they didn't use the internet much or didn't realize the connection wasn't supposed to drop out multiple times a minute. This was a long time ago when our options were them for cable internet and the next best thing was DSL. They were always awful as a company but I wonder if they're trying to make up for lost revenue by robbing folks thinking it will go well for them.
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06-09-2019, 02:38 PM | #345 | |
Scooby Guru
Member#: 145105
Join Date: Apr 2007
Chapter/Region:
MAIC
Location: Middle River, Maryland
Vehicle:2015 Honda Accord |
Quote:
Ummm... Yeah I'm going to go mess with her TV. She is the TV person. I'm fine with just internet. I watch my shows on my phone, tablet, laptop or FireStick. |
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06-09-2019, 04:15 PM | #346 |
Scooby Guru
Member#: 2272
Join Date: Sep 2000
Chapter/Region:
BAIC
Location: Fire Caves
Vehicle:2019 Macan 4cyl 1993 Impreza FWD WRX swap |
Had to call up Comcast 3 times in the last two weeks due to digital picture breakup on most channels... Hard resets haven't helped.
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06-09-2019, 05:36 PM | #347 |
Scooby Newbie
Member#: 303030
Join Date: Dec 2011
Chapter/Region:
BAIC
Location: CA
Vehicle:2009 STI DGM |
Probably going on 12 years straight now. Still feeling comcastic. In that entire time, I've had one cable box die and 1 call for support. Turns out I had a bad in-house splitter when they upgraded network equipment and the frequency change caused some internet problems.
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06-09-2019, 06:32 PM | #348 | |
Scooby Guru
Member#: 124254
Join Date: Aug 2006
Chapter/Region:
NESIC
Location: Rhode Island
Vehicle:2006 06 SGM Slowbaru "The Scoobinator" |
Quote:
The third time it happened, I check my grandmother's set next door, and discovered that it was only on my DVR. I never figured it out beyond that. |
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06-09-2019, 07:38 PM | #349 |
Scooby Newbie
Member#: 152718
Join Date: Jun 2007
Chapter/Region:
South East
Location: Huntsville, AL
Vehicle:2019 GTI White |
One upside to my impending move is that I'll finally be out from under the thumb of Comcast. Huntsville has Google fiber, and I'm very ready for the change.
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06-09-2019, 11:37 PM | #350 | |
Scooby Guru
Member#: 145105
Join Date: Apr 2007
Chapter/Region:
MAIC
Location: Middle River, Maryland
Vehicle:2015 Honda Accord |
Quote:
0 cable box issues 1 cable modem issue - they did an audit and said my cable modem (I purchased off eBay many years ago) was not Comcast approved. To make a long story short they gave me two options (#1 - rent a modem from them for $11/month or #2 - buy my own modem). I ended up buying my own modem again because after going to the Xfinity store and speaking with an associate (whom was very nice) they said that most likely the eBay vendor purchased a pallet of old modems that should have been destroyed/not put back into circulation and Comcast caught on to it. I asked why it took 4 years for them to catch the modem and they didn't have an answer. I definitely got my money out of the modem. 4 years and I only paid $40-$50 for it |
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