Welcome to the North American Subaru Impreza Owners Club Friday March 29, 2024
Home Forums Images WikiNASIOC Products Store Modifications Upgrade Garage
NASIOC
Go Back   NASIOC > NASIOC Miscellaneous > Off-Topic

Welcome to NASIOC - The world's largest online community for Subaru enthusiasts!
Welcome to the NASIOC.com Subaru forum.

You are currently viewing our forum as a guest, which gives you limited access to view most discussions and access our other features. By joining our community, free of charge, you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is free, fast and simple, so please join our community today!

If you have any problems with the registration process or your account login, please contact us.







* As an Amazon Associate I earn from qualifying purchases. 
* Registered users of the site do not see these ads. 
Reply
 
Thread Tools Display Modes
Old 01-21-2019, 09:21 PM   #326
SurfPine
Scooby Specialist
 
Member#: 39401
Join Date: Jul 2003
Chapter/Region: RMIC
Location: 7900 =>
Default

Haha, no. I've never been involved with service calls or part of service implementation for them. I'm an engineer and worked with their design and implementation/system engineers with regards to their new services they sell for linear and streaming video.
* Registered users of the site do not see these ads.
SurfPine is offline   Reply With Quote
Sponsored Links
* Registered users of the site do not see these ads.
Old 01-22-2019, 10:51 AM   #327
96accord
Scooby Guru
 
Member#: 145105
Join Date: Apr 2007
Chapter/Region: MAIC
Location: Middle River, Maryland
Vehicle:
2015 Honda Accord

Default

I called last night and spoke with a Customer Service Rep and she was so delightful to speak with! I was pleasantly surprised.

She got my bill down $30/month and was able to ADD more channels (not that my wife needs them) and FASTER internet (because faster is better duh! )

96accord is offline   Reply With Quote
Old 01-22-2019, 10:59 AM   #328
vapore0n
Scooby Specialist
 
Member#: 21356
Join Date: Jul 2002
Chapter/Region: NESIC
Location: Can't catch me!
Vehicle:
2017 Subaru Corolla
STI Limited SE-R Type (R)

Default

Quote:
Originally Posted by 96accord View Post
I called last night and spoke with a Customer Service Rep and she was so delightful to speak with! I was pleasantly surprised.

She got my bill down $30/month and was able to ADD more channels (not that my wife needs them) and FASTER internet (because faster is better duh! )

did you get locked into a 2 yr contract?

At this point I find that favorable, as you know you dont have to deal with this crap again for 2 years.
vapore0n is offline   Reply With Quote
Old 01-23-2019, 02:07 PM   #329
96accord
Scooby Guru
 
Member#: 145105
Join Date: Apr 2007
Chapter/Region: MAIC
Location: Middle River, Maryland
Vehicle:
2015 Honda Accord

Default

Quote:
Originally Posted by vapore0n View Post
did you get locked into a 2 yr contract?

At this point I find that favorable, as you know you dont have to deal with this crap again for 2 years.
Yes that's what she said... but I'm sure after 1 year it will go up
96accord is offline   Reply With Quote
Old 02-03-2019, 06:59 PM   #330
Yossarian
Scooby Newbie
 
Member#: 4975
Join Date: Mar 2001
Chapter/Region: BAIC
Location: STAR-TMBC-WZFW
Vehicle:
2021 Corolla 6MT
2002 WRX Wagon 5MT

Default

So i pay $220 a month but use my own modem and can't watch the super bowl on my computer because '..only viewed to in-home on your in-home WiFi.'

**** ***** *****
Yossarian is offline   Reply With Quote
Old 02-03-2019, 07:09 PM   #331
vapore0n
Scooby Specialist
 
Member#: 21356
Join Date: Jul 2002
Chapter/Region: NESIC
Location: Can't catch me!
Vehicle:
2017 Subaru Corolla
STI Limited SE-R Type (R)

Default

Quote:
Originally Posted by 96accord View Post
Yes that's what she said... but I'm sure after 1 year it will go up
that sports fee bs.
vapore0n is offline   Reply With Quote
Old 02-04-2019, 06:08 AM   #332
orndog
Scooby Specialist
 
Member#: 34670
Join Date: Mar 2003
Chapter/Region: South East
Vehicle:
2016 slowmobile

Default

Quote:
Originally Posted by Yossarian View Post
So i pay $220 a month but use my own modem and can't watch the super bowl on my computer because '..only viewed to in-home on your in-home WiFi.'

**** ***** *****
Lost power for almost 3 days last year, wanted to stream news on my phone... same ****.
orndog is online now   Reply With Quote
Old 02-27-2019, 09:21 AM   #333
vapore0n
Scooby Specialist
 
Member#: 21356
Join Date: Jul 2002
Chapter/Region: NESIC
Location: Can't catch me!
Vehicle:
2017 Subaru Corolla
STI Limited SE-R Type (R)

Default

gripe of the day

Comcast still blocks use of HBO Go on and only Android TV. From what I read, it works fine with Fire devices.


At least it works by casting from my phone.
vapore0n is offline   Reply With Quote
Old 05-21-2019, 03:15 PM   #334
El Wray
Scooby Newbie
 
Member#: 303030
Join Date: Dec 2011
Chapter/Region: BAIC
Location: CA
Vehicle:
2009 STI
DGM

Default

So first home security.. now home owner insurance?
Wonder how long until that foray turns into a debacle with divestment and sold policies.
El Wray is offline   Reply With Quote
Old 06-08-2019, 09:47 AM   #335
GrundleJuice
Scooby Specialist
 
Member#: 165749
Join Date: Dec 2007
Location: Detroit, MF'er!
Default

WA customers get a little win.

https://arstechnica.com/tech-policy/...e-finds/?amp=1

Quote:
Originally Posted by Ars Technica

Comcast broke law 445,000 times in scheme to inflate bills, judge finds

By Jon Brodkin


06/7/2019 12:28 pm


Comcast yesterday was ordered to refund nearly 50,000 customers and pay a $9.1 million fine when a judge ruled that it violated Washington state consumer protection law hundreds of thousands of times.

Washington State Attorney General Bob Ferguson*sued Comcast in August 2016, accusing the nation's largest cable company of*tricking customers into buying a "near-worthless 'protection plan' without disclosing its significant limitations."

Buying the $5-per-month plan ostensibly prevented customers from having to pay each time a Comcast technician visited their home to fix problems covered by the plan. But in reality, the plan did not cover the vast majority of wiring problems, the AG's lawsuit said. Moreover, Washington state attorneys said that Comcast led customers to believe that they needed to buy a Service Protection Plan (SPP) to get services that were actually covered for free by the company's "Customer Guarantee."

In yesterday's*ruling, King County Superior Court Judge Timothy Bradshaw found that "Comcast violated the Consumer Protection Act more than 445,000 times when it charged tens of thousands of Washingtonians for its Service Protection Plan without their consent," Ferguson's*announcement said. Each wrongful monthly charge was a separate violation, so there were multiple violations per customer.

Washington state attorneys*sought more than $171 million, asking the judge to order Comcast to pay $88 million in restitution to customers and $83 million in fines.

The $9.1 million fine Comcast was ordered to pay is a fraction of the amount sought by Washington. But Comcast's refunds to customers are separate from the fine, and it's not clear exactly how much they'll amount to.

The AG announcement said:

The court found that Comcast added the SPP to the accounts of 30,946 Washingtonians without their knowledge, and did not tell an additional 18,660 Washingtonians the true cost of the plan. The court ordered Comcast to refund affected consumers, and pay 12 percent interest on the restitution. The amount of restitution is unknown at this time, but is expected to be significant. The court ordered Comcast to issue the refunds within 60 days and report to the state on the specific details and amounts.


Comcast violated the consumer protection law "each time it enrolled a Washington consumer in the SPP without their consent and each time it charged a Washington consumer for the SPP following enrollment without consent," the judge wrote.

The judge's ruling further said:

Comcast's unfair or deceptive acts of enrolling Washington consumers in the SPP without their consent, and charging for the SPP following unauthorized enrollment, affected the public interest. Call recordings produced by Comcast show that over one third of Washington SPP customer accounts subscribed via telephone were subscribed to the plan without their consent between July 2014 and June 2016. Pursuant to the parties' stipulation and SPP subscription data produced by Comcast, at least 20,128 customer accounts were subscribed without consent between April 2015 and June 2016 alone (a time period during which Comcast made 71,944 new SPP sales to Washington customers) and 10,818 additional customer accounts were subscribed without consent between July 1, 2014 and March 31, 2015. Numerous consumers were injured in the same manner,*i.e., they were subscribed to the SPP, and charged for the SPP, without their consent, and Comcast's subscription practices for obtaining affirmative consent remained unchanged from 2011 to mid-2017.

Washington had alleged that Comcast misled 500,000 Washington consumers and deceived them into paying at least $73 million in subscription fees over a five-year period. Washington state attorneys argued that Comcast committed 1.8 million violations of the Consumer Protection Act, saying that Comcast made false claims regarding the scope of its service protection plans to 700,000 customers and "deceptively represented the scope of its Customer Guarantee to over 1.17 million Washington consumers."

Ferguson also*alleged*that "Comcast deceived consumers even when mentioning the SPP, telling them the SPP plan was 'free' when they signed up, when in fact, Comcast would automatically charge them every month after the first month."

Recordings of sales calls showed that Comcast often enrolled customers in the service plan even when customers "explicitly rejected" the offer, Ferguson's office said.

Comcast claimed that the court can't order refunds because of the arbitration clause it puts in customer agreements. But Judge Bradshaw wrote that "[t]he State's authority to seek restitution, however, is not derivative of the rights of the individual customers, but is rather intended to benefit the general public."

The judge didn't accept the AG's request for refunds consisting of all service protection plan revenue. "The restitution amounts contemplated here are the actual improper charges, less prior refunds and service call expenses," the judge's ruling said. The ruling covers service-plan sales between Dec. 25, 2013 and July 1, 2017.

Although yesterday's ruling fell far short of what Washington requested, Ferguson's office said that it still set a record. "The nearly $9.1 million penalty represents the highest trial award in a state Consumer Protection case, even before including restitution," the AG's office said. The previous record was $4.3 million, which was "awarded to the state after a 2016 trial in Ferguson's case against Living Essentials and Innovation Ventures over the company's misrepresentations about 5-hour Energy," the AG's office said.

When the lawsuit was filed, Comcast said it had already fixed the problems raised by the attorney general. But Ferguson said that he filed the lawsuit because negotiations with Comcast didn't produce a big enough settlement.

It's not clear whether Comcast will appeal the ruling, but the company appears to be happy it doesn't owe more.

"We're pleased that the court ruled in our favor on several of the attorney general's key claims and awarded less than 5 percent of what he was seeking in damages," Comcast said in a statement to Ars. "The judge recognized that any issues he did find have since been fully addressed by Comcast through the significant investments we have made in improving the customer experience and consent process, and that throughout Comcast acted in good faith. We will continue to make significant investments in how we serve our customers because it is the right thing to do and are fully committed to our customers in Washington."

GrundleJuice is offline   Reply With Quote
Old 06-08-2019, 05:34 PM   #336
Yossarian
Scooby Newbie
 
Member#: 4975
Join Date: Mar 2001
Chapter/Region: BAIC
Location: STAR-TMBC-WZFW
Vehicle:
2021 Corolla 6MT
2002 WRX Wagon 5MT

Default

Finally canceled Comcast after bill kept rising too much. Locally, they offer Internet Essentials - 15 Mbps for $10/month -, so going to wait the 30 days and use one of my parents (or both if they'll allow me to add another account to the address under that program) for some good gaming ping and use my 50 Mbps unlimited ATT line @ $70 for all streaming needs. Buy and cancel content packages separately when needed. Good time to be a consumer.
Yossarian is offline   Reply With Quote
Old 06-08-2019, 06:17 PM   #337
96accord
Scooby Guru
 
Member#: 145105
Join Date: Apr 2007
Chapter/Region: MAIC
Location: Middle River, Maryland
Vehicle:
2015 Honda Accord

Default

Quote:
Originally Posted by Yossarian View Post
Finally canceled Comcast after bill kept rising too much. Locally, they offer Internet Essentials - 15 Mbps for $10/month -, so going to wait the 30 days and use one of my parents (or both if they'll allow me to add another account to the address under that program) for some good gaming ping and use my 50 Mbps unlimited ATT line @ $70 for all streaming needs. Buy and cancel content packages separately when needed. Good time to be a consumer.
The last two times my bill has raised (after promo ended) I called them (dreaded it) but it was actually a pleasant experience. I lowered my bill and also received more than I had before.

My wife won't ever switch from Comcast to Verizon FiOS (available in our area) because the channel lineup is different. She's been with Comcast at this location for 10 years and then when she was with her parents she used Comcast there. She isn't tech savvy so other streaming devices are not an option.
96accord is offline   Reply With Quote
Old 06-08-2019, 07:50 PM   #338
Counterfit
Scooby Guru
 
Member#: 124254
Join Date: Aug 2006
Chapter/Region: NESIC
Location: Rhode Island
Vehicle:
2006 06 SGM Slowbaru
"The Scoobinator"

Default

Quote:
Originally Posted by 96accord View Post
The last two times my bill has raised (after promo ended) I called them (dreaded it) but it was actually a pleasant experience. I lowered my bill and also received more than I had before.

My wife won't ever switch from Comcast to Verizon FiOS (available in our area) because the channel lineup is different. She's been with Comcast at this location for 10 years and then when she was with her parents she used Comcast there. She isn't tech savvy so other streaming devices are not an option.
It's almost like your wife and my mother are the same person.
Counterfit is offline   Reply With Quote
Old 06-08-2019, 08:04 PM   #339
lag
Scooby Newbie
 
Member#: 34631
Join Date: Mar 2003
Chapter/Region: MAIC
Location: Momma Didn't Love Me
Default

Is it normal in some states to be charged for a service provider to fix their own equipment? Or do service providers in other states also fix customer owned equipment as and is expected or normal. It's impressive the number of people that would have to be 'in' on this for it to happen that would get no benefit from fleecing customers.
lag is online now   Reply With Quote
Old 06-08-2019, 08:24 PM   #340
f4phantomii
Scooby Specialist
 
Member#: 58504
Join Date: Mar 2004
Chapter/Region: South East
Location: Ready to try OpenECU.org!!!
Vehicle:
2004 STi
Aspen White / Silver

Default

Quote:
Originally Posted by lag View Post
Is it normal in some states to be charged for a service provider to fix their own equipment? Or do service providers in other states also fix customer owned equipment as and is expected or normal. It's impressive the number of people that would have to be 'in' on this for it to happen that would get no benefit from fleecing customers.
Comcast charges the $5/mo "maintenance " fee here in GA, and have for as long as I can recall.

As near as I can tell, this "service" consists of snipping coax connectors off and re-crimping new ones on before they've done the first bit of troubleshooting.

The tech always assumes its a problem inside the house and they blindly "fix" things.

They definitely won't touch customer owned equipment. Heck, they don't even keep up with their own stuff. Back when we were biz-class internet they came by to fix a problem and the tech was astounded that the Comcast modem we had was more than 10 years past end of life. He did get us a new "used" one from his truck.

Comcast also once tried to charge us $1200 to repair some piece of their equipment that was about 20 houses away in someone else's yard. It was an amplifier for the entire neighborhood, but somehow because it was our call that got them out there to figure out why the whole neighborhood was down, they demanded we pay for the repair. That took a bunch of calls that got kicked up numerous levels, and ultimately I think so many of our neighbors called they just said eff it and did the repair...a week later.
f4phantomii is offline   Reply With Quote
Old 06-08-2019, 08:42 PM   #341
pornie
Scooby Specialist
 
Member#: 5620
Join Date: Apr 2001
Chapter/Region: MWSOC
Location: MKE
Default

Quote:
Originally Posted by 96accord View Post
My wife won't ever switch from Comcast to Verizon FiOS (available in our area) because
yore wife deserves a stern talking to. i'd kill for fios at a decent price. twc/spectrum has been talking about 1gig service in my area for the last year, but no pricing. currently have 150/15 (advertised as 200/200) for $60/month.
pornie is offline   Reply With Quote
Old 06-09-2019, 08:58 AM   #342
GrundleJuice
Scooby Specialist
 
Member#: 165749
Join Date: Dec 2007
Location: Detroit, MF'er!
Default

Quote:
Originally Posted by f4phantomii View Post


Comcast also once tried to charge us $1200 to repair some piece of their equipment that was about 20 houses away in someone else's yard. It was an amplifier for the entire neighborhood, but somehow because it was our call that got them out there to figure out why the whole neighborhood was down, they demanded we pay for the repair. That took a bunch of calls that got kicked up numerous levels, and ultimately I think so many of our neighbors called they just said eff it and did the repair...a week later.
They did similar with me. $330 to replace the coax line from the utility pole behind my house to the house. A squirrel chewed into it right at the pole and the signal was weak. I had just moved in and opted for the self installation with my own hardware. When they turned the service on it wouldn't work so after much troubleshooting I bit the bullet and agreed to pay $60 for a tech to come out and diagnose the problem, assuming it was something in the house coax or a modem config issue. First two calls asking for a refund and why I was charged for the repair when it was Comcast property that was at fault the non native English speaker was just reading from a script and could not or would not try to understand the context of the problem. I tried the online support chat thing and the person there had my acct credited for the full amount charged, the $60 service visit fee and put a $25 credit on the account for my wasted time with the previous calls.
GrundleJuice is offline   Reply With Quote
Old 06-09-2019, 09:29 AM   #343
f4phantomii
Scooby Specialist
 
Member#: 58504
Join Date: Mar 2004
Chapter/Region: South East
Location: Ready to try OpenECU.org!!!
Vehicle:
2004 STi
Aspen White / Silver

Default

Quote:
Originally Posted by GrundleJuice View Post
They did similar with me. $330 to replace the coax line from the utility pole behind my house to the house. A squirrel chewed into it right at the pole and the signal was weak. I had just moved in and opted for the self installation with my own hardware. When they turned the service on it wouldn't work so after much troubleshooting I bit the bullet and agreed to pay $60 for a tech to come out and diagnose the problem, assuming it was something in the house coax or a modem config issue. First two calls asking for a refund and why I was charged for the repair when it was Comcast property that was at fault the non native English speaker was just reading from a script and could not or would not try to understand the context of the problem. I tried the online support chat thing and the person there had my acct credited for the full amount charged, the $60 service visit fee and put a $25 credit on the account for my wasted time with the previous calls.
I can definitely one-up you on that. About 3 years ago we signed a new 2yr contract with Comcast for a specific rate that was not reflected in our bill and which they refused to honor even though we had it in writing.

Nobody at Comcast would resolve it over the phone. My wife made multiple appointments with people at the local Comcast office (as instructed) and was stood up each time (it was a 2hr round trip each time).

Eventually Comcast cut off our services for non-payment (we had, in fact, actually overpaid and they owed us money!)

We ended up filing complaints with the FCC and breach of contract complaints with the FTC. My wife had screen shots of online chats with Comcast, copies of bills, documentation, etc.

The FCC contacted us within an hour of the complaint and forced Comcast to restore service until they could complete an investigation. Someone from Comcast contacted my wife the following day, and my wife spent nearly 8 hours on the phone with them getting everything straightened out.
f4phantomii is offline   Reply With Quote
Old 06-09-2019, 12:40 PM   #344
lag
Scooby Newbie
 
Member#: 34631
Join Date: Mar 2003
Chapter/Region: MAIC
Location: Momma Didn't Love Me
Default

Wow. To be a little fair to the techs the most problems I had with comcast were the terminated ends on their coax done by the previous tech ... if the tech was able to get me on the internet at all. The first neighborhood I lived in they had to fix corroded cabling feeding us when I moved in. Most of neighbors were old so I had to assume they didn't use the internet much or didn't realize the connection wasn't supposed to drop out multiple times a minute. This was a long time ago when our options were them for cable internet and the next best thing was DSL. They were always awful as a company but I wonder if they're trying to make up for lost revenue by robbing folks thinking it will go well for them.
lag is online now   Reply With Quote
Old 06-09-2019, 02:38 PM   #345
96accord
Scooby Guru
 
Member#: 145105
Join Date: Apr 2007
Chapter/Region: MAIC
Location: Middle River, Maryland
Vehicle:
2015 Honda Accord

Default

Quote:
Originally Posted by Counterfit View Post
It's almost like your wife and my mother are the same person.
My wife is almost 35 going on 75 We both are old souls but she is definitely much older soul lol

Quote:
Originally Posted by pornie View Post
yore wife deserves a stern talking to. i'd kill for fios at a decent price. twc/spectrum has been talking about 1gig service in my area for the last year, but no pricing. currently have 150/15 (advertised as 200/200) for $60/month.
Ummm... Yeah I'm going to go mess with her TV. She is the TV person. I'm fine with just internet. I watch my shows on my phone, tablet, laptop or FireStick.
96accord is offline   Reply With Quote
Old 06-09-2019, 04:15 PM   #346
Kostamojen
Scooby Guru
 
Member#: 2272
Join Date: Sep 2000
Chapter/Region: BAIC
Location: Fire Caves
Vehicle:
2019 Macan 4cyl
1993 Impreza FWD WRX swap

Default

Had to call up Comcast 3 times in the last two weeks due to digital picture breakup on most channels... Hard resets haven't helped.
Kostamojen is offline   Reply With Quote
Old 06-09-2019, 05:36 PM   #347
El Wray
Scooby Newbie
 
Member#: 303030
Join Date: Dec 2011
Chapter/Region: BAIC
Location: CA
Vehicle:
2009 STI
DGM

Default

Probably going on 12 years straight now. Still feeling comcastic. In that entire time, I've had one cable box die and 1 call for support. Turns out I had a bad in-house splitter when they upgraded network equipment and the frequency change caused some internet problems.
El Wray is offline   Reply With Quote
Old 06-09-2019, 06:32 PM   #348
Counterfit
Scooby Guru
 
Member#: 124254
Join Date: Aug 2006
Chapter/Region: NESIC
Location: Rhode Island
Vehicle:
2006 06 SGM Slowbaru
"The Scoobinator"

Default

Quote:
Originally Posted by Kostamojen View Post
Had to call up Comcast 3 times in the last two weeks due to digital picture breakup on most channels... Hard resets haven't helped.
When I had FiOS, NESN, and only NESN, would suddenly be an hour behind. It would only happen for an occasional Bruins game.

The third time it happened, I check my grandmother's set next door, and discovered that it was only on my DVR. I never figured it out beyond that.
Counterfit is offline   Reply With Quote
Old 06-09-2019, 07:38 PM   #349
07Wagon
Scooby Newbie
 
Member#: 152718
Join Date: Jun 2007
Chapter/Region: South East
Location: Huntsville, AL
Vehicle:
2019 GTI
White

Default

One upside to my impending move is that I'll finally be out from under the thumb of Comcast. Huntsville has Google fiber, and I'm very ready for the change.
07Wagon is offline   Reply With Quote
Old 06-09-2019, 11:37 PM   #350
96accord
Scooby Guru
 
Member#: 145105
Join Date: Apr 2007
Chapter/Region: MAIC
Location: Middle River, Maryland
Vehicle:
2015 Honda Accord

Default

Quote:
Originally Posted by El Wray View Post
Probably going on 12 years straight now. Still feeling comcastic. In that entire time, I've had one cable box die and 1 call for support. Turns out I had a bad in-house splitter when they upgraded network equipment and the frequency change caused some internet problems.
Not bad. Similar experience with Comcast here with not many issues.

0 cable box issues
1 cable modem issue - they did an audit and said my cable modem (I purchased off eBay many years ago) was not Comcast approved.

To make a long story short they gave me two options (#1 - rent a modem from them for $11/month or #2 - buy my own modem).

I ended up buying my own modem again because after going to the Xfinity store and speaking with an associate (whom was very nice) they said that most likely the eBay vendor purchased a pallet of old modems that should have been destroyed/not put back into circulation and Comcast caught on to it.

I asked why it took 4 years for them to catch the modem and they didn't have an answer.

I definitely got my money out of the modem. 4 years and I only paid $40-$50 for it
96accord is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

All times are GMT -4. The time now is 07:37 AM.


Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Powered by Searchlight © 2024 Axivo Inc.
Copyright ©1999 - 2019, North American Subaru Impreza Owners Club, Inc.

As an Amazon Associate I earn from qualifying purchases.

When you click on links to various merchants on this site and make a purchase, this can result in this site earning a commission
Affiliate programs and affiliations include, but are not limited to, the eBay Partner Network.