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09-18-2020, 05:52 PM | #1 |
Scooby Newbie
Member#: 474019
Join Date: Sep 2017
Chapter/Region:
Tri-State
Location: North Jersey
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Engine blown/rod knock at only 40k miles
Sup guys im very dissapointed in how subaru has been handling my situation. I purchased my 2014 wrx hatch with 31k miles back in feb 2019.
Two weeks ago i was driving and as i accelerrated i heard a loud knocking noise from engine, then my car stalled. After that it wouldnt run for more than 5 min and i had to get the car towed. I had someone check it out and told me i had a rod knock which caused engine failure and i would need to get the engine rebuilt. I contacted subaru for their warranty because the car only has 40k miles. They told me they couldnt help me because the warranty is 5 years or 60k which ever comes first. And although 5 years would end in 2019 im under 60k at only 40k miles. Ive spoke to many reps and they would not help me with my situation because they kept mentioning the warranty. One finally submitted a case and said i would have to take it to a subaru dealership to get it checked, but would not gurantee any help, and they would not pay for the tow, or the diasgnositic check to see the issue first. So i have to pay for the diagnosis? Even if they deny helping me? I should recieve full help because the only mods i have is cob intake and invidia exhaust i have not done any engine mods ortubo mods etc... What sucks is the car is financed and i owe so much and im stuck with a car w blown motor ***128534;. Can anyone here help me? Or find an ambassador that can help me even more? Because this is outrageous that i cant recieve help for a new car and i dont have 8k for a rebuild. I already still owe 15k financing.....
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09-18-2020, 07:54 PM | #2 |
Scooby Specialist
Member#: 458809
Join Date: Nov 2016
Chapter/Region:
NESIC
Location: Boston
Vehicle:05 blob, 02 bug |
Isn't there a lawsuit for this? Call SoA
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09-18-2020, 08:16 PM | #3 |
Scooby Newbie
Member#: 474019
Join Date: Sep 2017
Chapter/Region:
Tri-State
Location: North Jersey
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09-18-2020, 08:39 PM | #4 |
Scooby Specialist
Member#: 504432
Join Date: Jul 2019
Chapter/Region:
Tri-State
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You bought a used car that’s now out of warranty. Why would you expect anything?
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09-18-2020, 09:37 PM | #5 |
Scooby Newbie
Member#: 383291
Join Date: Mar 2014
Chapter/Region:
MWSOC
Location: Great White North
Vehicle:2004 Forester XT Cayenne Red |
So it's out of warranty, and you're mad that it's not covered? That's...how warranties work, they cover within the term limits and not outside of them. Guess you should've gotten and extended warranty?
Which they'd probably deny anyways, since you have engine mods. |
09-19-2020, 12:19 AM | #6 |
Scooby Newbie
Member#: 474019
Join Date: Sep 2017
Chapter/Region:
Tri-State
Location: North Jersey
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09-19-2020, 12:20 AM | #7 | |
Scooby Newbie
Member#: 474019
Join Date: Sep 2017
Chapter/Region:
Tri-State
Location: North Jersey
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Quote:
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09-19-2020, 08:51 AM | #8 | |
Scooby Specialist
Member#: 504432
Join Date: Jul 2019
Chapter/Region:
Tri-State
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Quote:
It does suck though. |
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09-19-2020, 12:56 PM | #9 | |
Scooby Newbie
Member#: 474019
Join Date: Sep 2017
Chapter/Region:
Tri-State
Location: North Jersey
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Quote:
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09-21-2020, 11:11 PM | #10 |
Scooby Guru
Member#: 22412
Join Date: Aug 2002
Chapter/Region:
SWIC
Location: Albuquerque, NM
Vehicle:2024 Legacy Sport |
SoA really just told you to go pound sand? That doesn't sound right - there actually was a class action suit for the 12-17 WRX and STi, but you had to apply to be considered in class back in May of 2019 - not sure if you can still file (it is the Salcedo settlement - basically, reimbursement for the repair or, if it hasn't failed, the warranty was extended to 8 years, 100k miles)
My car had a spun bearing back in March/April of last year - I was out of warranty (by time, still under 60k miles) - when I called SoA, they opened a case and then essentially covered the cost of the block (not the labor) which I thought was pretty nice considering I was out of the 5/60. I did have to provide my maintenance records/receipts for the oil changes I have done over the life of the car (I bought it new, and am pretty anal about maintaining records) - another person over on LegacyGT.com went through the same with a 2010 LGT and had a similar experience with them. One thing they want is for the car to be diagnosed at a dealership, I think - so yeah, if I didn't have them do anything, I would have been out the cost to diagnose (which is fair - they don't work for free) Anyway - I have always found SoA to be helpful with questions, and in the case of the engine, with goodwilling things, too. Maybe with a used car and unknown maintenance history, they felt they couldn't cover anything? When I called, I explained my situation and they came forward with the offer after a week or so - I didn't demand anything or anything like that, which I think helps as well. - I reached out and basically asked if anything could be done to help me, then let them do the rest. |
09-22-2020, 08:14 AM | #11 | |
Scooby Newbie
Member#: 474019
Join Date: Sep 2017
Chapter/Region:
Tri-State
Location: North Jersey
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09-22-2020, 08:50 AM | #12 |
Scooby Newbie
Member#: 474019
Join Date: Sep 2017
Chapter/Region:
Tri-State
Location: North Jersey
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I checked the lawsuit and from subaru, it says you dont need to send in the form to have the warranty extended for the 8 years that its automatically applied to the 12-17 vehicles. Is this true? Saw it straight from soa subarus form
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09-22-2020, 08:56 AM | #13 |
Scooby Specialist
Member#: 504432
Join Date: Jul 2019
Chapter/Region:
Tri-State
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That’s correct. It’s also correct that they won’t cover your failure without complete and perfect maintenance records.
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09-22-2020, 09:29 AM | #14 |
Scooby Newbie
Member#: 407348
Join Date: Nov 2014
Location: Northern VA
Vehicle:2020 STI CWP |
Maintenance records for most dealers is not just your personal log. Its recpts also. If you use the carfax site, you can log your self maintenance and upload scans or pics of your recpts. It stays for life with the carfax records. I would also take pics of dash and show miles.
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09-22-2020, 10:21 AM | #15 |
Scooby Newbie
Member#: 474019
Join Date: Sep 2017
Chapter/Region:
Tri-State
Location: North Jersey
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Ive never serviced the car at a subaru dealership. Ive had the car for a year and half and only have gotten the clutch and oil change done once each at reputable tune shops in my area and i have receipt.
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09-22-2020, 10:23 AM | #16 |
Scooby Newbie
Member#: 474019
Join Date: Sep 2017
Chapter/Region:
Tri-State
Location: North Jersey
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Also the thing is it says it will reimburse for costs of repairs, i dont have that money on me id think they would straight up pay for the costs etc.
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09-22-2020, 10:34 AM | #17 |
Scooby Specialist
Member#: 504432
Join Date: Jul 2019
Chapter/Region:
Tri-State
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You could have perfect records but it wouldn't matter unless you have access to the records of the previous owner. Like I said previously, if your car was 100% stock and dealer serviced from new (especially at the dealer you're trying to get warranty out of) you would be in a very different spot that you are now.
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09-22-2020, 10:35 AM | #18 | |
Scooby Newbie
Member#: 474019
Join Date: Sep 2017
Chapter/Region:
Tri-State
Location: North Jersey
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Quote:
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09-22-2020, 10:55 AM | #19 | |
Scooby Specialist
Member#: 504432
Join Date: Jul 2019
Chapter/Region:
Tri-State
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Quote:
The nice thing about dealer service is that it goes into the system so you don’t need to keep every scrap of evidence. |
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09-23-2020, 11:02 PM | #20 | |
Scooby Guru
Member#: 22412
Join Date: Aug 2002
Chapter/Region:
SWIC
Location: Albuquerque, NM
Vehicle:2024 Legacy Sport |
Quote:
If they do goodwill part or all of the repair, at least for me, the $ was credited directly to the dealership, so I didn't have to pay that portion and then get reimbursed, it was just deducted from the final bill. What really sucks for folks with a Legacy GT or Forester XT of the vintage covered by the class action suit is that even though all the internals are the same parts (same part numbers and everything) since they aren't a WRX or STi, they aren't included - what stinks is in the settlement agreement, they say what is included, and then list every vehicle not included - the Legacy GT and Forester XT aren't listed in either list (every other trim level of the Legacy and Forester is listed in the excluded vehicles, just not vehicles with the EJ25T engine...) - I tried to get included, got declined, appealed, then declined again... |
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09-23-2020, 11:15 PM | #21 | |
Scooby Guru
Member#: 22412
Join Date: Aug 2002
Chapter/Region:
SWIC
Location: Albuquerque, NM
Vehicle:2024 Legacy Sport |
Quote:
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11-02-2020, 10:27 AM | #22 |
Scooby Newbie
Member#: 519876
Join Date: Nov 2020
Location: Pacific Northwest
Vehicle:2018 WRX |
Investigation
So question. Has anyone heard SOA tell you that they could not provide you the car owner, with the determination investigation regarding the denial of a warranty claim? Seems like the words internal and proprietary regarding the reason for denying a replacement engine is unfair to the consumer. It is my car.....
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11-02-2020, 12:33 PM | #23 | |
Scooby Specialist
Member#: 504432
Join Date: Jul 2019
Chapter/Region:
Tri-State
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Quote:
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11-02-2020, 12:49 PM | #24 |
Scooby Newbie
Member#: 519876
Join Date: Nov 2020
Location: Pacific Northwest
Vehicle:2018 WRX |
I have a letter on the way to SOA from an attorney. And unfortunately am having a Consumer Protection Lawyer review all the emails between SOA and I. He was in initial agreement when I first spoke with him. Just waiting on him to go over retainers and how he operates. I'd much rather SOA just step up and admit they sold me a performance vehicle and I broke it asking it to perform . Doesn't seem too far fetched. It has a cat back exhaust and that's ALL I have messed with.
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11-26-2020, 05:30 PM | #25 |
Scooby Newbie
Member#: 474019
Join Date: Sep 2017
Chapter/Region:
Tri-State
Location: North Jersey
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So hey guys i ended up doing a full rebuild with a 2016 sti block. So just got it back driving under 3500 rpm for a couple of weeks. Only thing is the check engine, cruise and traction are on. I did a relearn/ clear codes through the access port. Lights went off then came back on after an hour of driving. How can i get them to go away? The car is fine. I have a cobb intake. Im assuming i have to do an i take remap flash again?
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