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Old 11-18-2005, 09:35 PM   #276
ThrawlWRX
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Quote:
Originally Posted by asianwebmaster101
Make: 04 Sti

Mileage: 38xxx

Problem And Likely Cause: Fuel pump system

Modifications: Stock

Submitted For Warranty Work (Yes/No): yes

Reason Given For Denial: No problems found

Your Story:

Engine stalled around 80 mph on the freeway. Short of one lane to the shoulder of the freeway and almost got rear ended by a semi truck. Had it towed to the Subaru dealer and they claimed that there are no problems what so ever except the engine failed on the first start up attempt.
I nicely voiced my concern with Subaru and I was told that the repair labor and towing is not covered by the added security ($1500) because no problems are found. I nicely informed them that I got lucky in this incident and they told me that they can only document this incident. At that moment, I was irritated. I told them that if that happens again on the freeway, I am not sure if I will be able to speak with them regarding this issue. No actions taken. This is the second subaru I own and both vehicle brought me nothing but problems one after another. Not to mention the warranty service is horrible and the last incident almost cost me and my passengers our life. IMO, the fast n furious fad is going to fade, unless they shape up with their service they are going to lose a lot of customers in the long run. I am selling my STi and I will never purchase another Subaru ever again...
Where did you take it?
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Old 12-19-2005, 01:20 AM   #277
medic
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WRB

Default 2nd gear

Join Date:
--------------------------------------------------------------------------------

Name: Brian Shull

Make: 2005 WRX

Mileage: 18000mi

Time Out Of Use: none yet

Problem And Likely Cause: second gear disappears intermittently, synchro?

Modifications: TXS Up-pipe, Helix Downpipe, CObb stage 2

Submitted For Warranty Work (Yes/No): tried

Reason Given For Denial: tranny has not yet been inspected

Your Story: About a month ago while accelerating quickly in first, attempted to shift into second and it was gone. No grinding, nothing, just like the slot for 2nd had disappeared. Problem resolves spontaneously and then reappears at random and 2nd is gone for a random amount of time. Took it in for service at a dealer two hours away who I trust, in fear due to the mods...couldn't replicate the problem while it was there. I think the second gear synchro is shot and I am panicking after reading all the complaints. They won't inspect it unless they can replicate the problem but if the 2nd gear synchro is going bad eventually 2nd gear itself will get chewed up, and I don't know what to do because I don't want to wait until the whole tranny is destroyed and I can't afford 3500+ install for a new one. I doubt they will cover it under warranty...they said they would unless it looks like "abuse" but what else would it look like if 2nd gear gets chewed up over time.
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Old 12-27-2005, 03:02 PM   #278
SmithsWagon
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Name: Taylor

Make: '02 WRX

Mileage: 35k

Time Out Of Use: 1 week so far

Problem And Likely Cause: Blown (?) clutch, stripped gears

Modifications: Stock

Submitted For Warranty Work (Yes/No): Yes

Reason Given For Denial: Wear and tear items

Your Story: I bought the car used one week ago from Burnsville, Minnesota. I drove it back to Grand Forks, North Dakota. A couple days later I was driving and as I shifted from 1st to 2nd there was a loud snap and my clutch/tranny ceased to work. I had it towed to the nearest Subaru dealer. They said they needed to check it out first. They called and said the clutch is blown and they don't cover that. I agrued about it for a bit and they said they'd wait and see how the gears look before making a decision. Now, it turns out the gears are stripped too and they won't waranty it at all. I have the warranty bulletin here that covers their ass when they don't warranty "wear and tear" parts. I also have my service record for the car which shows a NEW clutch put in at 20K miles. Now it broke again at 35K miles. What gives? I had only driven the car a few days before this all happened. Even if SOA won't waranty it, shouldn't the dealer that I bought it from cover it for me? Do I have any rights in this matter, or am I just screwed? Who can I turn to? What about the Subaru Reps that look at these problems on a case to case basis? Where are they at?

Any help would be appreciated...

Thanks
-Taylor
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Old 12-27-2005, 06:18 PM   #279
sajohnson
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Quote:
Originally Posted by SmithsWagon
Name: Taylor

Make: '02 WRX

Mileage: 35k

Time Out Of Use: 1 week so far

Problem And Likely Cause: Blown (?) clutch, stripped gears

Modifications: Stock

Submitted For Warranty Work (Yes/No): Yes

Reason Given For Denial: Wear and tear items

Your Story: I bought the car used one week ago from Burnsville, Minnesota. I drove it back to Grand Forks, North Dakota. A couple days later I was driving and as I shifted from 1st to 2nd there was a loud snap and my clutch/tranny ceased to work. I had it towed to the nearest Subaru dealer. They said they needed to check it out first. They called and said the clutch is blown and they don't cover that. I agrued about it for a bit and they said they'd wait and see how the gears look before making a decision. Now, it turns out the gears are stripped too and they won't waranty it at all. I have the warranty bulletin here that covers their ass when they don't warranty "wear and tear" parts. I also have my service record for the car which shows a NEW clutch put in at 20K miles. Now it broke again at 35K miles. What gives? I had only driven the car a few days before this all happened. Even if SOA won't waranty it, shouldn't the dealer that I bought it from cover it for me? Do I have any rights in this matter, or am I just screwed? Who can I turn to? What about the Subaru Reps that look at these problems on a case to case basis? Where are they at?

Any help would be appreciated...

Thanks
-Taylor
As you know, the car could have been abused before you purchased it. Still, from SOA's perspective abuse is abuse -- they don't care who's responsible.

Did the dealer you purchased from include a warranty? If so, you might be able to get some help from them -- if you can prove that the damage was pre-existing (which may be difficult).

What exactly is wrong with the clutch? I wouldn't think that the stripped gears would affect it in any way. Is it just worn out, or does it have actual mechanical damage? It seems strange that it would break/wear out after only 15,000 miles. I have almost 95,000 miles on mine and it's still going strong -- and I don't exactly baby it (still get the 'judder' once in a while). Anyway -- that might be a way for you to show that the previous owner is responsible for the damage -- the fact that a clutch that was installed at 20,000 miles is gone at 35K.

Good luck.
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Old 12-27-2005, 07:48 PM   #280
Knotsure
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Did you buy it from a Subaru dealer or another veh. manufacturer? Do you know if it is still under Subaru's warranty by time (less than 3 years old?) Seems strange that both the clutch and the gears went at the same time.
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Old 12-28-2005, 10:06 AM   #281
Dave Wiltsie
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Default 2006 wrx sti motor mounts

In the first week of owning it their was a clanking sound, took back and said that the motor mounts were broken. The car was not even close to being abused. They fixed them then told would not fix again under warranty. The mounts are broken again and they are saying they will not pay for repair. The car has not been abused, not even close to being red lined. Has anyone had a similiar problem?
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Old 12-28-2005, 10:35 AM   #282
z
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This is the first year they used these new motor mounts. Not sure if it's on only STi or all imprezas/subies.

Sounds like a defect, design flaw. Don't let 'em jack you!
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Old 12-28-2005, 11:02 AM   #283
Dave Wiltsie
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Default motor mounts

do you have any suggestions as what to do? with the dealers attitude I just assume return the car and call it a day. SOA said that they will not fix the car again. Any help anyone can give would be greatly appreciated.
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Old 12-28-2005, 11:04 AM   #284
z
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document at much as you can in writing from the dealer. Try to contact SOA (800 # around here somewhere)

Invoke lemon law if neccesary.
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Old 12-28-2005, 08:34 PM   #285
Knotsure
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The warranty booklet doesn't say anything about a one time only repair. Why did they tell you they aren't covering it? Did the dealer say it or did SOA say no? Who's the dealer?
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Old 12-28-2005, 10:37 PM   #286
RexyGirl
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Quote:
Originally Posted by Knotsure
The warranty booklet doesn't say anything about a one time only repair. Why did they tell you they aren't covering it? Did the dealer say it or did SOA say no? Who's the dealer?
Usually when the dealer or SOA says it's a one time only repair it's because technically the first repair should not have been covered. In other words, if it happens again, it just proves SOA's standing that it is the drivers fault the repair was needed.

The first repair was probably deemed abuse, etc, and if it keeps happening then something is happening out of SOA's control. Trust me, they know when something should or should not be warranty. They build and design the car....they know how things break
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Old 12-29-2005, 06:53 AM   #287
Knotsure
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Default In denial

Thanks Rexy! I hope the OP gives us more details.

Last edited by Knotsure; 12-29-2005 at 06:54 AM. Reason: because
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Old 12-29-2005, 07:03 AM   #288
Dave Wiltsie
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Default motor mounts

I'm confused? Without any modifications and not torquing the engine within the first week the mounts break, how can it be anything but underengineering! I have a 34 year old GM that has never broken a mount. I thought those were the things that someone should never have to worry about. I have had problems in the past with an Outback that I had purchased from them that had trans problems and they tried to tell me that it was my fault, three trans in less than one year, maybe they should look at who is rebuilding the trans and not make the customers feel like once you bought the car they don't stand behind their products. I have to call them today to have the mounts fixed again and they are going to tell me that I have to pay for them myself.
Any suggestions as to how I should get my point across? Help!!!!!!!!!!!!!!!!

Last edited by Dave Wiltsie; 12-30-2005 at 12:29 PM. Reason: should not have named names
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Old 12-29-2005, 08:57 AM   #289
z
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Quote:
Originally Posted by rexygirl
Usually when the dealer or SOA says it's a one time only repair it's because technically the first repair should not have been covered. In other words, if it happens again, it just proves SOA's standing that it is the drivers fault the repair was needed.

The first repair was probably deemed abuse, etc, and if it keeps happening then something is happening out of SOA's control. Trust me, they know when something should or should not be warranty. They build and design the car....they know how things break
Or if it keeps happening, that means it's a bad part. I've never heard of any 04-05 motor mounts breaking. 06 is the new design that were liquid filled. Sounds like the balloon has burst. Chitty design probably.

What kind of abuse would an STi have to endure to break a motor mount?
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Old 01-03-2006, 01:16 PM   #290
Dave Wiltsie
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Default motor mounts

Well, I just heard back from the dealer regarding my motor mounts. They said that they are willing to put in the performance mounts that they offer for the STI, they will cover the labor cost and not the mounts? Wouldn't that tell you that they don't have confidence in the stock parts?
Should I have them replace with the new ones or tell them to put the original ones back on and lemon the car?
Any thoughts?
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Old 01-11-2006, 05:16 AM   #291
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YesSESE
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Old 01-11-2006, 05:17 AM   #292
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Old 01-11-2006, 05:17 AM   #293
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Old 01-11-2006, 05:17 AM   #294
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sinò bevi
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Old 01-11-2006, 05:18 AM   #295
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Old 01-25-2006, 09:23 AM   #296
roadrage71
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Default Blown Engine Denied by Subaru of Dallas & Bill Davis

Name: Jared

Make: 2005 STi

Mileage: 6500

Time Out Of Use: Never got car back

Problem And Likely Cause: Oil starved cylinder and threw a rod

Modifications: Cobb Access Port (Stage2), Hotchkis Sway Bars and End Links, Whiteline rear strut tower brace, Cusco front camber plates, oil temp gauge, oil pressure gauge, and boost gauge, hardened tranny mount, APS Exhaust, APS Intake, Cobb pulley, Cobb track pads.

Submitted For Warranty Work (Yes/No): Yes

Reason Given For Denial: One time they told me I abused the engine, then other times they told me that using the accessport was the cause.

Your Story:
Let me start off by saying the Subaru of Dallas sold me all the parts and did all the install on my mods. They never once told me that in doing so I was getting screwed if anything went wrong with the car. I became friendly with the Service Mgr. Phil. He made it seem like anything was cool as long as they did the work, so I kept modifying the car and spending more money at his dealership. This was my second Subaru, I had tricked out my 04 WRX Wagon and tracked it several times with similar mods to the STi. So I had probably dropped close to $25,000 in aftermarket parts and service in his dealership in a little over a year. They knew me by name and my cell number was on speed dial from Chris in parts and Neil in service. Then when I was at Texas World Speedway in College Station, TX doing 120 mph down the banked straight my nightmare began. My engine went POP! I had the car towed back to SOD (Subaru of Dallas) and I asked them if I needed to strip the parts off before Bill Davis saw the car for coverage under warranty. They assured my it was no big deal, so I didn't give it another thought. Then 4 days later after Bill looked at it, he denied the claim. The mechanic Calvin had told him I was probably racing and that I had AccessPort on the car. I called a lawyer and he told me I was screwed. I waited and stalled trying to figure out what to do. I ended up trading the car in for a new STi 4 weeks later because the loss in equity in the car equalled the price of the engine repair, so it was a wash and it was March and I owed money on taxes. I ended up having a check engine light come on in the new STi on the way home after purchase. I took it back the next day and told them no deal, I wanted the broken one back and I would fix it and they can take the new one back. The told me sorry, I drove it off the lot so it was mine after stalling me for 5 days with excuses so the title transfer would go thru. Then I called another lawyer and he told me I had had a case, but I relinquished all claims when I traded in the car for a new one, and that I should have fixed it and sued SOA for the repair costs. The story gets better, as I am up at the dealership after I purchased new one and they are looking at it to find out the cause of "intermittent" CEL 2 cars are their, one fully race prepped and one mod'ed like mine. Both had the same issue I did, oil starved and throw rods. They both had them covered under warranty! The guy with the mod'ed one took his crap off the car and took it to huffines and the race preped one with full rollcage had it done at SOD cause apparently they knew someone who knew someone kind of deals. So I am bitching to Phil and Neil and Bill while these other cars are getting fixed for free and I got screwed out of another $10,000 for the STi. I finally sold the car and bought a Mercedes-Benz C55 last week. Not to sound snobby, but this whole thing was never about the money it was about the principle. They should have treated me better. I would have done a 50/50 split with them. Phil and Neil never went to bat for me against Bill Davis or SOA. I was one of the first guys to get my car mod'ed by them and helped them spread the word at driving events all over Texas and how do I get repaid the one time I needed their help? By getting a cold shoulder and a stab in the back when I went to leave. The beauty is I ragged the **** out of the new STi I bought. I drove it like I stole it and only changed the oil 1 time in 11,000 miles. And the Merc dealer sold the car back to SOD. So anyone in the market for a used 2005 Silver STi at SOD beware the car has been driven very hard and not treated well. I am going to go their today at lunch in my shiney new expensive car and give them a piece of my mind. I was holding off until I got a new one in case I needed to take it to SOD for service.
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Old 01-25-2006, 11:52 AM   #297
sizzflair
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2010 Exige S240

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Quote:
Originally Posted by roadrage71
Name: Jared

Make: 2005 STi

Mileage: 6500

Time Out Of Use: Never got car back

Problem And Likely Cause: Oil starved cylinder and threw a rod

Modifications: Cobb Access Port (Stage2), Hotchkis Sway Bars and End Links, Whiteline rear strut tower brace, Cusco front camber plates, oil temp gauge, oil pressure gauge, and boost gauge, hardened tranny mount, APS Exhaust, APS Intake, Cobb pulley, Cobb track pads.

Submitted For Warranty Work (Yes/No): Yes

Reason Given For Denial: One time they told me I abused the engine, then other times they told me that using the accessport was the cause.

Your Story:
Let me start off by saying the Subaru of Dallas sold me all the parts and did all the install on my mods. They never once told me that in doing so I was getting screwed if anything went wrong with the car. I became friendly with the Service Mgr. Phil. He made it seem like anything was cool as long as they did the work, so I kept modifying the car and spending more money at his dealership. This was my second Subaru, I had tricked out my 04 WRX Wagon and tracked it several times with similar mods to the STi. So I had probably dropped close to $25,000 in aftermarket parts and service in his dealership in a little over a year. They knew me by name and my cell number was on speed dial from Chris in parts and Neil in service. Then when I was at Texas World Speedway in College Station, TX doing 120 mph down the banked straight my nightmare began. My engine went POP! I had the car towed back to SOD (Subaru of Dallas) and I asked them if I needed to strip the parts off before Bill Davis saw the car for coverage under warranty. They assured my it was no big deal, so I didn't give it another thought. Then 4 days later after Bill looked at it, he denied the claim. The mechanic Calvin had told him I was probably racing and that I had AccessPort on the car. I called a lawyer and he told me I was screwed. I waited and stalled trying to figure out what to do. I ended up trading the car in for a new STi 4 weeks later because the loss in equity in the car equalled the price of the engine repair, so it was a wash and it was March and I owed money on taxes. I ended up having a check engine light come on in the new STi on the way home after purchase. I took it back the next day and told them no deal, I wanted the broken one back and I would fix it and they can take the new one back. The told me sorry, I drove it off the lot so it was mine after stalling me for 5 days with excuses so the title transfer would go thru. Then I called another lawyer and he told me I had had a case, but I relinquished all claims when I traded in the car for a new one, and that I should have fixed it and sued SOA for the repair costs. The story gets better, as I am up at the dealership after I purchased new one and they are looking at it to find out the cause of "intermittent" CEL 2 cars are their, one fully race prepped and one mod'ed like mine. Both had the same issue I did, oil starved and throw rods. They both had them covered under warranty! The guy with the mod'ed one took his crap off the car and took it to huffines and the race preped one with full rollcage had it done at SOD cause apparently they knew someone who knew someone kind of deals. So I am bitching to Phil and Neil and Bill while these other cars are getting fixed for free and I got screwed out of another $10,000 for the STi. I finally sold the car and bought a Mercedes-Benz C55 last week. Not to sound snobby, but this whole thing was never about the money it was about the principle. They should have treated me better. I would have done a 50/50 split with them. Phil and Neil never went to bat for me against Bill Davis or SOA. I was one of the first guys to get my car mod'ed by them and helped them spread the word at driving events all over Texas and how do I get repaid the one time I needed their help? By getting a cold shoulder and a stab in the back when I went to leave. The beauty is I ragged the **** out of the new STi I bought. I drove it like I stole it and only changed the oil 1 time in 11,000 miles. And the Merc dealer sold the car back to SOD. So anyone in the market for a used 2005 Silver STi at SOD beware the car has been driven very hard and not treated well. I am going to go their today at lunch in my shiney new expensive car and give them a piece of my mind. I was holding off until I got a new one in case I needed to take it to SOD for service.

wow sad story. At least you had the money for the new benz

I think I've always heard good things about Subaru of Dallas...
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Old 01-25-2006, 01:02 PM   #298
Kean
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Quote:
Originally Posted by sizzflair
wow sad story. At least you had the money for the new benz

I think I've always heard good things about Subaru of Dallas...
.....not so sad when you see how he acted on the other forums.

Quote:
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Old 01-25-2006, 05:06 PM   #299
sizzflair
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2010 Exige S240

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hah ok
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Old 01-27-2006, 06:09 PM   #300
SpaldingSpeed
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Sounds like he has had a rough time, I don't blame him one bit for acting out if he did. Not one bit.

If my Subaru dealer tried to screw me I don't know WHAT I would do.
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