I've called Grimspeed a couple times in the last couple weeks. Coundn't have been more helpful. One time I had to leave a message, but they called back within 24 hours which was great!
They walked me through some troubleshooting steps and even went beyond their product support in helping. Top notch guys. It's easy to tell when you talk to someone who is and who isn't passionate about their product and the customer.
Two big thumbs up for Grimspeed! PS - T-shirt please ?