Rally Sport just did the same thing to me. I had the filter going and even had the right part in the cart but I got the wrong part shipped to me.
Even the email receipt, which I reviewed, did not state the model year part. Point is when I double checked my order via my receipt there was nothing but a long manufacturer part number of which meant nothing to me.
They admitted their system glitched then backtracked on me and said I'd need to pay shipping and even then it would be an "exception".
In the same order they also sent my a completely beat up billet/aluminum part. They told me they'd have to contact the supplier about it. WTF? I was expecting something like 'we're so sorry this happened and apologize if this holds you up. Here's a label for return and we'll get a replacement out to you right away.
Oddly enough I got the below speech from them a few days prior to this order mishap. I will preface this by saying I've ordered almost all of my parts from them to this point and they were always happy to work out some price breaks. Props to them for that.
But, as it goes in life you can do 1000 good things but people only remember the bad.
Right fit? lol... Rally Sport sucks. Heather must have been stoned. Yes they gave me some discounts, yes I spent thousands. I also educated more than half the customer service reps on the phone about the parts they were selling me. They sounded just plain too stoned to get the words out of their mouths. (got nothing against weed BTW - just saying).
Just spent another 3500.00 plus on turbo, FMIC, and some other goodies and they lost out on that. All over not paying for return shipping on a part they mistakenly shipped me, and not promptly replacing the beat up aluminum part of which I sent them pictures of.
Here is their first response about the wrong item they shipped me -
Then they informed I would need to pay shipping back to them.
These days it's all about customer service. There's too many others for companies like Rally Sport Direct to coast like this. They won't last. As in my case, several good transactions, one small bad one handled like crap is all it takes for word to spread.
It was nice knowing you Rally Sport Direct. Here's a big bump from me to you about my experience with your service.